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Skills

  • Budget Management
  • MS Office
  • Interviewing skills
  • First Aid/CPR
  • Data analytics for nonprofits
  • Digital marketing for fundraising
  • Team Leadership
  • Problem resolution
  • CRM Software Workday
  • Volunteer Recruitment

Work Experiences

  • Oversaw the delivery of metric project by framework team, which resulted in standard.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated training for a diverse team of multilingual volunteers, improving community outreach in Mandarin by 45% by 2015.
  • Catered to digital platforms.
  • Championed mental health awareness within volunteer networks.
  • Answered 10 calls per the past year to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in the design of a volunteer appreciation gala.
  • Coached volunteers on conflict resolution techniques, resulting in a measurable decrease in service delivery complaints by 71% annually.
  • Coordinated food distribution initiatives.

Summaries

  • Coordinated large-scale events.
  • Achieved 30% more accurate reporting.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Costs were consistently reduced while profits were increased.
  • Determined employee with 12 years of experience leading high-performing teams.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Fluency in both Mandarin and Spanish.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.

Accomplishments

  • Coordinated logistics for procedure, which was attended by 17 participants and raised $10 above initial projections.
  • Led 13 other team members in organizing awareness events, which led to an increase in volunteer sign-ups by 40% for the year.
  • Designed and facilitated a training curriculum, providing volunteer skill-building opportunities in standard, resulting in 25% improved service delivery.
  • Served as a liaison between Northwind and community partners, driving cooperation that resulted in an increase in volunteer participation by 54%.
  • Successfully managed a program budget, achieving a cost reduction of $7 while maintaining program delivery quality.
  • Established cross-functional team collaboration that led to the creation of 2 new community outreach projects within 2020, surpassing expectations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced volunteer program costs by 78% through streamlined processes, while simultaneously increasing volunteer satisfaction by 37% measured in post-event surveys.
  • Initiated a volunteer recognition program, which increased volunteer satisfaction by 77% and helped in volunteer retention.
  • Sought partnerships with local businesses, garnering 12 in-kind donations to support project initiatives valued at $4.

Affiliations

  • Project Management Institute
  • International Association for Volunteer Effort (2023 Member)
  • United Way (Raleigh) Volunteer Leaders Network
  • National Voluntary Organizations Active in Disaster (2020 Member)
  • HandsOn Network - Volunteer Leaders of Atlanta
  • American Medical Informatics Association
  • Association of Fundraising Professionals (AFP)
  • National Mentoring Partnership Affiliation
  • Board Member of Vantage
  • National Association of Social Workers

Certifications

  • Community Engagement Certification from the International Association for Public Participation (IAP2)
  • CompTIA Network+
  • Certification in Effective Volunteer Program Evaluation from Summit Group 2018
  • First Aid/CPR Certified
  • Fundraising Events and Campaigns Certification from category 2015
  • Volunteer Risk Management Certification from the Nonprofit Risk Management Center
  • Certificate in Fundraising Strategy through the Association of Fundraising Professionals (AFP)
  • Volunteer Leadership and Teamwork Certification from metric 2024
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)

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