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Skills

  • Process improvement
  • System bottleneck identification
  • Team building
  • MS Office
  • Benchmarking against industry standards
  • Bug prioritization based on business impact
  • Team management
  • Automation knowledge
  • Continuous integration tools like Asana
  • Customer service

Work Experiences

  • Collaborated with cross-functional teams to address critical software bugs, decreasing production time by 56%.
  • Gathered information on integration issues and vulnerabilities and presented my findings, along with recommendations for improvement.
  • Designed automated test cases for Workday.
  • Worked effectively with system and method departments on software defects and category issues, collaborating closely to develop innovative solutions.
  • Achieved Outstanding Service Award recognition.
  • Conducted user-journey tests from high-level requirements that improved product success rates in the market by 46%.
  • Addressed critical software bugs.
  • Created comprehensive test plans for 3 unique devices, increasing test efficiency by 18% over previous plans.
  • Worked with ServiceNow to identify and track defects, as well as assist developers in resolving issues by completing additional tests.
  • Adapted end-to-end testing approaches to meet unique requirements for Power BI, ensuring successful integration across platforms.

Summaries

  • Quality Tester with 4 years of successful performance reporting and risk assessment experience.
  • Collaborated with developers using metric.
  • Collaborated with developers using category to ensure version consistency and defect-free feature releases, decreasing patch updates by 55%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Aligned testing efforts with high-level business goals.
  • Avoided potential legal penalties.
  • Complete knowledge of the SDLC.
  • Balanced workloads across complex projects.
  • Clear understanding of data analysis and strategic planning as well as process improvement training.
  • Achieved zero critical defects reported post-launch.

Accomplishments

  • Spearheaded QA process optimization, reducing defect leakage rate by 46% in 2024.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with cross-functional teams to resolve 6 production defects, improving system stability by 77%.
  • Reduced time to resolution for critical bugs from 14 days to 9 days by streamlining communication with key stakeholders.
  • Established guidelines for test environment configuration, decreasing environment errors and setup time by 62% hours.
  • Utilized framework to simulate high traffic levels, uncovering 5 hidden performance bottlenecks.
  • Conducted security testing for Power BI, identifying vulnerabilities and mitigating associated risks before launch.
  • Guided team through root cause analysis following method, preventing similar defects and reducing future downtime by 21% hours.
  • Led root cause analysis for 11 complex incidents, reducing recurrence risk by 74%.

Affiliations

  • Society of Human Resource Management
  • Member of Continuous Delivery Foundation (CDF) for DevOps best practices
  • Mentor for method at the Women Who Code Testing community
  • Rotary International
  • Active participant in OWASP for software security testing
  • Association for the Advancement of Artificial Intelligence – Software QA focus group
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • American Society for Quality (ASQ) – Certified Software Quality Engineer
  • Freemason

Certifications

  • Certified Mobile App Tester (CMAT) by International Software Testing Qualifications Board
  • Certified Agile Tester (CAT) by Brightline
  • Certified ISO 9001 Quality Management Systems Auditor from CQI IRCA
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • HP LoadRunner Certification 2019 by Ironclad Systems
  • Certified Selenium Professional Workday 2018 - Northwind
  • Agile and Lean Foundations (Professional) Certification by Meridian
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Advanced Level Test Analyst (CTAL-TA) by ISTQB

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