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Skills

  • Order accuracy
  • Dining area cleanliness
  • Upselling techniques
  • Food order preparation for special diets
  • Inventory management
  • Point of sale knowledge
  • Customer complaint resolution
  • Customer loyalty program management
  • Food station setup
  • POS System proficiency

Work Experiences

  • Got better.
  • Responded quickly to customer concerns and resolved program issues using process improvement and cross-functional collaboration.
  • Provided management with metric updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Measured yardage and looked for stray golf balls.
  • Quickly identified problems and alerted Host/Waitress to any potential project delays.
  • Solved
  • Kept track of all company inventory by monitoring multiple databases.
  • Advised
  • Improved locomotive material expense tracking by 6%.

Summaries

  • Highly effective in risk assessment, evaluating personnel performance, and putting in place top-notch strategies.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.
  • Professional with over 9 years of experience in project management and process improvement initiatives across the enterprise.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Fluent in both English and Spanish.
  • Seasoned
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.

Accomplishments

  • Surpassed weekly sales targets by consistently promoting targeted menu items, generating an additional $2 in weekly revenue.
  • Maintained up-to-date knowledge of seasonal menu items and food pairings, facilitating an increase of 15% in upsells.
  • Recognized for expertly coordinating food timing with the kitchen to ensure that meals arrived promptly, resulting in higher customer satisfaction scores.
  • Receive consistent positive feedback from customers for providing excellent, personalized recommendations for food and wine pairings.
  • Proactively anticipated customer needs based on prior visits, boosting repeat guest visits by 85%.
  • Documented and resolved metric which led to system.
  • Developed a script for handling customer complaints, leading to a 17% decrease in escalation to management.
  • Supervised a staff of 17 in keeping restaurant sections clean and organized, continually recognized during health inspections with a rating standard.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Scored Six Sigma in food safety and sanitation, contributing to a 34% reduction in customer-related incidents or complaints.

Affiliations

  • ServSafe Manager Certification achieved in 2022, emphasizing leadership in food safety and sanitation within a hospitality setting.
  • Completed Point of Sale System Advanced Training in 2018, demonstrating proficiency in POS analysis and transaction accuracy.
  • Active volunteer with process, offering meal service and management of high-volume guest traffic at large-scale events.
  • Member of the National Restaurant Association (NRA) since 2017, actively participating in workshops on food safety and hospitality management.
  • Regular attendee of annual conferences hosted by the National Association of Catering and Events (NACE), focused on event coordination and guest satisfaction.
  • Team leader for community dining events hosted by Harbor & Co., managing event flow and ensuring customer satisfaction.
  • Active participant in Front of House (FOH) leadership webinars by Cedar Works, focused on improving guest relations and service delivery.
  • Member of the Professional Waiter’s Association, focused on professional development through seminars on upscale dining service standards.
  • ServSafe Food Handler Certification obtained in 2022, ensuring compliance with health and safety regulations.
  • Certified in OSHA-compliant workplace safety protocols as of 2016, enhancing knowledge of maintaining a risk-free dining environment.

Certifications

  • Hospitality Management: Front of House Operations - International Culinary Center
  • Advanced Food & Beverage Operations Management Certification - Cornell University
  • Upselling and Cross-Selling Strategy Certification – program
  • HOST (Host/Hostess Optimization Skills Training) Certification - Hospitality Global Alliance
  • Customer Conflict Resolution Certificate - The Academy of Hospitality Training
  • Certified Professional in Catering and Events (CPCE) - National Association for Catering and Events (NACE)
  • Online Marketing for Restaurants Certificate - eCornell
  • First Aid CPR Certification with AED – American Red Cross
  • Food and Beverage Customer Service Excellence Certificate - Hospitality Academy
  • Certified Food and Beverage Executive (CFBE) method

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