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Skills

  • Coordination with HR for recruitment activities
  • Business operations
  • Process improvement
  • Transcription and dictation
  • Data entry accuracy and document updates
  • Initiative equipment
  • Correspondence distribution
  • Regulatory compliance
  • Sorting and labeling
  • Travel planning

Work Experiences

  • Administratively supported the construction management team by preparing meeting minutes, site assessment reports, and contractor communications.
  • Achieved a 30% savings in time spent on report generation.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.
  • Used improved to resolve customer issues and complaints.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Communicated with subcontractors to verify timesheets.
  • Managed a multi-line telephone system that handled over 10 calls per day on my own.
  • Client payments for Adobe Creative Suite were collected, and account balances were updated.

Summaries

  • Professional at assisting customers with both simple and complex needs.
  • To support customers and achieve business goals, organizes and manages multiple tasks at the same time.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Detail-oriented Front Desk Construction Receptionist with experience in planning, managing and coordinating corporate events.
  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • Front Desk Construction Receptionist with 7 years of successful client relations and project management experience.
  • Accelerated key decision-making processes.
  • Motivated Front Desk Construction Receptionist with a diverse, 5-year background who can contribute to all aspects of administrative activities.
  • Having a strong grasp of stakeholder engagement, risk assessment, and HubSpot.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.

Accomplishments

  • Reduced financial reporting discrepancies by efficiently filing and organizing key documents to ensure annual audits went smoothly without delays.
  • Managed executive calendar for 2 site managers, prioritizing meetings and overseeing conflict-free scheduling to keep alignment with project timelines.
  • Effectively managed front desk operations by greeting and registering 11 visitors daily, ensuring accurate and timely communication with site management.
  • Developed and distributed weekly project reports to 15 stakeholders and managers, ensuring clear communication of progress and compliance updates.
  • Aided in the implementation of a new construction software tool QuickBooks, providing front desk training and raising office proficiency by 48%.
  • Reduced procurement delays by 17% through proactive communication with vendors and ensuring timely delivery of essential construction materials.
  • Processed financial records including payments, vendor invoices, and expense reports to aid in end-of-year financial audits, identifying and rectifying discrepancies beforehand.
  • Provided bi-lingual front desk service in Japanese, assisting non-English speaking visitors, improving customer satisfaction by 55%.
  • Resolved product issue through consumer testing.
  • Improved client relations by organizing regular follow-up meetings and addressing client concerns, resulting in improved satisfaction ratings by 57%.

Affiliations

  • National Association for Office Management (NAOM)
  • Society of Women Engineers
  • American Builders and Contractors Association (ABCA)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Associated Builders and Contractors (ABC)
  • Association of Construction Industry Certified Professionals (ACICP)
  • Administrative Support Professionals Association
  • International Association of Administrative Professionals (IAAP)
  • Certified Front Desk Manager (CFDM), 2016

Certifications

  • Certified Customer Service Professional (CCSP)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Safety Management in Construction Certification, initiative
  • Notary Public Certification – Illinois
  • Certified Office Manager (COM) from International Association of Administrative Professionals
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Construction Industry Technician (CIT) Certification from NCCER
  • Salesforce

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