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Skills

  • Client advocacy and rehabilitation
  • Care planning
  • Budgeting and financial literacy training
  • Organization
  • Project organization
  • Advocacy for marginalized populations
  • Program coordination
  • Team management
  • Invoice generation
  • Communications

Work Experiences

  • Assessed patient behavior and informed the clinical team of any changes.
  • Worked with others to brainstorm new initiative possibilities.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Helped social workers develop, coordinate, and lead programs that provided high-quality method support.
  • Was in charge of all tasks delegated to me, including budget management and quality assurance.
  • Suggested making better life choices to improve the client's outcomes.
  • Kept my program knowledge up to date by doing budget management and project management.
  • Increased the program's reach by giving talks to system groups.
  • Advocated for clients during healthcare appointments and administrative hearings, leading to successful outcomes in 12 contested cases.
  • Educated patients about various resources, services, and programs to maximize care.

Summaries

  • Miscellaneous student seeking hands-on experience through an internship in client relations.
  • Ability to recognize initiative issues and integrate process solutions to achieve system.
  • Strategic thinker with expertise in stakeholder engagement.
  • Transitional Living Specialist with project management and performance reporting abilities.
  • Exceptionally well-organized and hardworking, with a keen eye for detail.
  • Microsoft Excel and Workday experts with exceptional interpersonal skills.
  • Accomplished specialist, proficient in securing community support and partnerships that enhance program offerings and expand client opportunities.
  • Lean certified
  • Achieved a 67% increase in participants gaining sustainable employment.
  • Dedicated Social and Human Service Assistant with a track record of assisting clinical teams in the implementation of care plans.

Accomplishments

  • Promoted a strength-based support model, resulting in 62% of clients reporting increased confidence in handling post-program challenges.
  • Developed a strength-based case management plan that reduced homeless recidivism among participants by 81%.
  • Maintained accurate records and documentation, meeting all regulatory requirements and improving audit compliance by 69%.
  • Collaborated with legal aid services, assisting 8 clients in navigating tenant rights, leading to a 24% retention rate.
  • Managed and supervised transitional housing processes, reducing property damage claims by $16 annually through efficient management.
  • Mentored 7 clients in career-readiness activities, leading to full-time employment for 34% within framework.
  • Implemented goal-setting strategies that increased client independence levels by 19% as reflected in follow-up surveys.
  • Leveraged data-driven decision-making to streamline program processes, shortening average client transition times by 14 weeks.
  • Facilitated a home environment for 7 residents, reducing emergency intervention needs by 50% due to proactive conflict resolution.
  • Applied positive reinforcement principles that saw a 72% improvement in client program completion rates.

Affiliations

  • Certificant, Trauma-Informed Care Training from Harbor & Co.
  • Member, National Association of Social Workers (NASW)
  • Attendee, Motivational Interviewing in Social Work Conference, 2021
  • Member, Crisis Prevention Institute's Certified Instructors Network
  • Participant, Annual Transitional Housing Symposium, 2022
  • Member, Partnership for Community-Based Housing Programs
  • Membership, International Association of Rehabilitation Professionals (IARP)
  • Attendee, National Conference on Addiction Disorders (NCAD) 2020
  • Volunteer, Emergency Response Crisis Intervention Team
  • Participant, Positive Behavior Support Training from category

Certifications

  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified in Recovery and Resilience Support
  • ServSafe
  • Certified Human Services Practitioner (CHSP)
  • Certified Case Manager (CCM)
  • Certified Employment Support Professional (CESP)
  • Certified Trauma Support Specialist (CTSS)
  • Motivational Interviewing Certification

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