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Skills

  • Excellent customer service
  • Residential management
  • Commercial and residential wiring
  • Field technical services
  • Excellent customer service skills
  • Customer service awareness
  • Service operations oversight
  • Hospitality service expertise
  • Service desk team management
  • Emotional intelligence

Work Experiences

  • Collaborated with community agencies to secure $4 in funding to support rental assistance for at-risk tenants.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Achieved results over 2022 months.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 14 harmonious resolutions.
  • Achieved a 38% success rate in amicable resolutions.
  • Assisted residents in securing full-time employment.
  • Oversaw the delivery of method project by initiative team, which resulted in method.

Summaries

  • Consistently driving engagement.
  • Coordinated access to healthcare services.
  • Delivered workshops on tenant responsibilities.
  • Built partnerships with healthcare providers.
  • Achieved a 45% improvement in service satisfaction.
  • Achieved a 61% success rate in securing new resources.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished in designing proactive outreach programs that reduce missed appointments by 31% and improve overall resident participation in community services.
  • Creative in designing survey systems.

Accomplishments

  • Established referral networks with health and social service providers, creating 2 new service pipelines for residents.
  • Trained staff on conflict mediation techniques, reducing tenant disputes and fostering a more harmonious living environment.
  • Negotiated resolution for 15 landlord-tenant disputes, reducing complaints by 60%.
  • Conducted complex data analysis of resident feedback, achieving a 19% increase in resource efficiency and satisfaction.
  • Streamlined community program assessments, increasing the effectiveness of life skills training programs by 75%.
  • Developed comprehensive grant proposals, resulting in $47,000 of secured funding for resident support initiatives.
  • Implemented advocacy strategies that improved access to mental health services for 10 residents.
  • Supported 15 residents in filing for government benefits, with a 25% success rate in approved assistance.
  • Collaborated with local nonprofits to deliver Tableau, leading to 14 residents successfully improving their employability.
  • Introduced tenant mediation initiatives, leading to 10 successful conflict resolutions between tenants and landlords.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Grant Professionals Association (GPA)
  • Institute for Human Services Management (IHSM)
  • Society of Human Resource Management
  • American Marketing Association
  • American Public Health Association (APHA)
  • Rotary International
  • Housing and Residential Life Association (HRLA)
  • Chamber of Commerce, Resident Advocacy Committee 2019
  • Public Housing Authority Directors Association (PHADA)

Certifications

  • National Family Development Credential (FDC)
  • Trauma-Informed Care Certification
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Affordable Housing Professional Certificate (AHPC)
  • Certified Community Resource Coordinator
  • Homeless Services Program Certification
  • Grant Writing Certificate Program
  • Certified Financial Housing Educator (CFHE)
  • Microsoft Certified Systems Engineer (MCSE)

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