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Skills

  • IP Services
  • Service vehicle maintenance
  • High-quality customer service
  • Customer service awareness
  • Customer focused-service
  • Category food service knowledge
  • Client advocacy
  • Resident relations
  • Customer service specialist
  • Inbound Customer Service

Work Experiences

  • Boosted program compliance by 52%.
  • Achieved results across 2019 quarters.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Built rapport with local landlords, increasing housing options for formerly homeless individuals by 22%.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Collected and analyzed data on resident needs.
  • Conducted budgeting workshops.
  • Coordinated access to healthcare services, increasing enrollment in wellness programs by 58% over 2024 months.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results within 4 months.

Summaries

  • Consistently driving engagement.
  • Creative in designing survey systems.
  • Collaborates effectively with local service providers, increasing access to key healthcare, financial, and educational resources for low-income communities.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Delivered workshops on tenant responsibilities.
  • Achieved success in 2018.
  • Achieved employment in under 14 months.
  • Dedicated to learning, growing, and succeeding in Marketing and Communications.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Director of Social Services with extensive research, grant writing, and communication skills.

Accomplishments

  • Collected and analyzed resident needs data, increasing service participation by 41% over 18 months.
  • Collaborated with local nonprofits to deliver Tableau, leading to 14 residents successfully improving their employability.
  • Designed and facilitated life-skills training programs, enabling 4 residents to transition from temporary to permanent housing in 2017.
  • Introduced tenant mediation initiatives, leading to 10 successful conflict resolutions between tenants and landlords.
  • Conducted complex data analysis of resident feedback, achieving a 19% increase in resource efficiency and satisfaction.
  • Developed social services programming, resulting in a 24% increase in resident engagement.
  • Identified key funding opportunities and supported grant writing that secured $86,000 in new resources.
  • Established referral networks with health and social service providers, creating 2 new service pipelines for residents.
  • Coordinated partnerships with legal aid societies, resulting in 6 successful tenant legal cases.
  • Facilitated community events aimed at increasing resident participation, resulting in improved engagement rates of 20%.

Affiliations

  • National Alliance on Mental Illness (NAMI)
  • Public Housing Authority Directors Association (PHADA)
  • Asylum Housing Advocacy Network Portland (AHAN)
  • Housing and Residential Life Association (HRLA)
  • American Public Health Association (APHA)
  • National Council on Independent Living (NCIL)
  • Local Municipal Human Services Division in Seattle
  • Local Homelessness Task Force 2021
  • American Case Management Association (ACMA)
  • American Marketing Association

Certifications

  • First Aid/CPR Certified
  • Salesforce
  • Nonprofit Management Certificate Program
  • Resident Assistant Supervisor Certification
  • Certified Public Accountant (CPA)
  • Certified Manager of Housing (CMH)
  • Trauma-Informed Care Certification
  • Nationally Certified Housing Counselor (NCHC)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Financial Housing Educator (CFHE)

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