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Skills

  • Service agreements
  • Lead prospecting
  • Communications
  • First Aid/CPR
  • Customer service
  • B2B sales strategy
  • Cross-functional collaboration with product teams
  • Client engagement strategy development
  • Contract negotiation with enterprise clients
  • Project organization

Work Experiences

  • Closed complex SaaS deals.
  • Chaired cross-departmental strategy meetings.
  • Adjusted go-to-market strategy.
  • Closed over $7 in sales, which included preparing contracts and processing order forms each several months.
  • Achieved Employee of the Year for exceeding sales targets by 80% in 2022, driven by strategic account management and value-based selling.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Acquired 15 new customers, resulting in 3% revenue for the team.
  • Achieved a reduction of 63% within two years.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Achieved a 40% conversion rate.

Summaries

  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Dedicated to providing excellent customer service.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • With a background in marketing and sales of 13 products by informing customers of product benefits, project management and stakeholder engagement, enthusiastic sales expert with a background in marketing and sales of 9 products by informing customers of product benefits, stakeholder engagement and quality assurance.
  • Dedicated to providing excellent customer service and maintaining customer relationships.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Talented sales representative with 14 years of industry experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accelerated adoption by 38%.

Accomplishments

  • Optimized customer onboarding processes, achieving a 16% reduction in churn over two years and improving overall client retention.
  • Created and implemented a customer retention program reducing churn by 40% over two years, leveraging data analytics for proactive interventions.
  • Managed a portfolio of 17 clients across process, generating over $16 in annual recurring revenue and ensuring consistent service quality.
  • Chaired quarterly business reviews for top-tier clients, realigning service offerings and deepening customer relationships, improving retention rates by 19%.
  • Expanded the enterprise sales pipeline by 12% quarter-over-quarter by leveraging a data-driven approach to lead generation and customer segmentation.
  • Developed scalable solutions for top enterprise clients, driving upsell success and generating over $15 in incremental revenue.
  • Resolved product issue through consumer testing.
  • Nurtured strategic alliances with global technology partners to enhance service offerings, driving $4 in pipeline opportunities across 12 markets.
  • Worked with product and customer success teams to identify upsell opportunities, contributing to a 58% increase in client spend over the past year.
  • Developed and standardized client-specific implementation playbooks, cutting onboarding time by 78% and improving client satisfaction scores by 75%.

Affiliations

  • National Association of Social Workers
  • Freemason
  • Strategic and Competitive Intelligence Professionals (SCIP)
  • International Association of Administrative Professionals
  • Global Association of Risk Professionals (GARP)
  • Society of Human Resource Management
  • Data & Marketing Association (DMA)
  • Product Development and Management Association (PDMA)
  • Association of Strategic Alliance Professionals (ASAP)
  • Certified Sales Leadership Institute (CSLI)

Certifications

  • Advanced Sales Certification – system or Jira
  • Google Ads Search Certification
  • Certified Public Accountant
  • Six Sigma Green Belt Certification
  • Microsoft Certified: Azure Solutions Architect Expert
  • Advanced Sales Engineering Certification – Adobe Creative Suite
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certified Pricing Professional (CPP)

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