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Skills

Supervision
Regulatory compliance
Organization
Cross-departmental teamwork
Guest flow management
Attention to detail
Interpersonal communication
Problem resolution
Event booking management
Capacity and reservation tracking

Work Experiences

Acted as liaison between waitstaff and guest parties to ensure efficient communication, reducing errors in seating assignments by 71%.
Boosted holiday bookings by 31%.
Adapted seating arrangements for large parties and special events, maximizing occupancy and revenue opportunities.
Adapted seating arrangements for large parties.
Supported the needs of a 12-person wait staff who attended to the specific needs of countless customers on a daily basis for standard restaurant with social relevancy and intentionality.
Collaborated with kitchen staff.
Used Microsoft Excel to record available tables after seating each party.
Coordinated multiple VIP bookings simultaneously with minimal errors, receiving commendations from management.
Collaborated with restaurant management to forecast busy periods, resulting in improved staffing and lower wait times.
Collaborated with housekeeping and maintenance to ensure high standards of cleanliness in public areas and bathrooms.

Summaries

Strengths in process improvement and quality assurance backed up by Miscellaneous training.
High-energy restaurant employee with experience greeting guests and overseeing smooth dining operations.
When it comes to attending to guests, she is skilled at creating a welcoming atmosphere.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
In any situation, remain calm and level-headed.
Dedicated to learning, growing, and succeeding in Miscellaneous.
Seating, reservations, and events are managed by a pleasant and experienced individual.
Achieved a 5 minute reduction in average wait times.
Adept at collaborating with event managers to secure private dining bookings, driving an increase in special event revenue by $12 within 2016.
Restaurant Receptionist with 5 years of experience working for standard businesses.

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved framework which led to method.
Ensured cleanliness standards in front-of-house areas by coordinating with housekeeping when needed, resulting in favorable health inspection scores.
Successfully managed 17 private dining and large event bookings in 2017, increasing venue occupancy by optimizing table layouts.
Handled high-volume phone inquiries, reducing call waiting time by 77% and enhancing frontline communication efficacy.
Assisted in developing strategies to increase online bookings by updating website with real-time seating availability and reservation specials.
Successfully handled last-minute reservation changes for up to 18 parties at a time without compromising guest experience.
Supported marketing efforts by leveraging social media to promote weekly specials, increasing reservation demand during slower periods by 41%.
Designed customer loyalty initiatives and incentives programs based on feedback, improving membership signup by 7 members within one year.
Successfully diffused guest conflicts and seating disputes through conflict resolution, maintaining a 82% low complaint rate.

Affiliations

Certified Professional in Inbound Hospitality (CPIH) through Cedar Works
Event Planners Association
National Concierge Association (NCA)
American Culinary Federation (ACF)
Lions Club
Online Event Management Certificate from process
International Food and Beverage Association (IFBA)
International Live Events Association (ILEA)
International Association of Administrative Professionals
Society for Hospitality and Foodservice Management

Certifications

Food Allergen Training Certification
Certified in Marketing & Promotions for Hospitality Industry - metric
SHRM Certified Professional (SHRM-CP)
Alcohol Beverage Control (ABC) Certification – Required in Boston
Reservations System Proficiency [Software, 2023]
Leadership in Customer Service - Beacon Labs
First Aid/CPR Certified
Sales Techniques for Upselling in Restaurants – Vantage
Basic First Aid & CPR Certification - standard
TABC Certified - Texas Alcohol Beverage Commission

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