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Skills

  • Effective communication with healthcare providers
  • Team management
  • HIPAA compliance
  • Customer service
  • Claims denial prevention
  • Medical insurance
  • Payment collection
  • Data entry error reduction
  • Chart pulling
  • Crisis handling in healthcare environments

Work Experiences

  • Conducted comprehensive staff retraining.
  • Collaborated with difficult patients over billing issues.
  • Collaborated with management to create patient-centric policies that improved the clinic's front-end processes leading to 60% improvement in patient flow efficiency.
  • Transported Adobe Creative Suite to one year customer locations.
  • Achieved a 15 day error-free record.
  • Coordinated care for patients.
  • Consistently reduced wait time by 33%.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Addressed registration errors.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Consistently exceeded patient registration KPIs.
  • Committed to operational excellence.
  • Achieved a 18-day error-free administrative record.
  • Achieved results over a 5-month period.
  • Strengths in quality assurance and stakeholder engagement backed up by Miscellaneous training.
  • Outpatient Access Specialist is a multi-talented Outpatient Access Specialist who is consistently rewarded for planning and operational improvements.
  • Collaborative Outpatient Access Specialist skilled in cross-departmental coordination, improving continuity of care with highly efficient follow-up appointment procedures.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Achieved results within the past year.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Optimized the clinic's patient referral process, increasing successful follow-ups by 42%.
  • Monitored and addressed patient escalations, reducing patient complaints regarding appointment scheduling by 21%.
  • Resolved scheduling conflicts across multiple clinics in Phoenix, ensuring improved appointment coordination and reducing patient rescheduling by 37%.
  • Streamlined workflow procedures for patient demographics updates, cutting data entry errors by 79%.
  • Enhanced daily operations by introducing a patient appointment reminder system, reducing no-shows by 15%.
  • Reduced billing errors by 16% by using a system of daily audit checks on insurance claims before submission.
  • Improved patient satisfaction by introducing a digital check-in kiosk system, resulting in a 82% reduction in front desk wait times.
  • Supervised a team of 10 administrative staff, achieving a 18-day error-free record in patient registrations and scheduling.
  • Developed an internal process to track insurance verification success rates, improving verification accuracy by 68%.
  • Collaborated with insurance representatives to resolve discrepancies, reducing denied claims by 26% and increasing billing efficiency.

Affiliations

  • Society of Human Resource Management
  • National Association for Healthcare Quality (NAHQ)
  • National Association of Social Workers
  • Toastmasters
  • Certified Medical Manager (CMM) through the Professional Association of Health Care Office Management (PAHCOM)
  • Clinical Data Management Certification from Brightline
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • American Health Information Management Association (AHIMA)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Member of the Institute for Healthcare Improvement (IHI)

Certifications

  • National Healthcareer Association (NHA) Certified Billing and Coding Specialist (CBCS)
  • Certified Electronic Health Record Specialist (CEHRS) - initiative
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Medical Billing & Coding Certification - Lakeside Partners
  • CompTIA Network+
  • Certified Outpatient Coder (COC) - Meridian
  • Cisco Certified Network Associate (CCNA)
  • CMRS (Certified Medical Reimbursement Specialist) - American Medical Billing Association (AMBA)

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