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Skills

  • Advanced knowledge of global destinations
  • Team building
  • Overseas tours
  • Budget-conscious travel planning
  • Event and destination marketing
  • Project organization
  • High-demand destination marketing
  • Business operations
  • First Aid/CPR
  • Cross-functional team collaboration

Work Experiences

  • Communicated with airlines, hotels, and ground transportation providers.
  • Achieved results in the first 10 months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results over several months.
  • Answered 12 calls per the past year to help customers with their questions and concerns.
  • Booked over 11 complex multi-stop international trips annually.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 95% customer satisfaction rating.
  • Created campaigns for specific destinations.

Summaries

  • Bringing innovation to every itinerary.
  • Achieved 19% growth in inquiries for niche travel packages.
  • Aligned packages with market demands and client needs.
  • Business-savvy travel expert.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results within the first 2 months of operation.
  • Advised clients on complex international travel laws.
  • Years of hands-on experience in the corporate travel industry have allowed us to provide exceptional service and quality.
  • Balanced high-quality experiences with customer budget requirements.

Accomplishments

  • Reduced the company's operational travel costs by 53% through strategic vendor negotiations and promotions.
  • Oversaw flight and hotel reservations for over 16 clients each month with a 64% on-time booking rate.
  • Collaborated with team of 6 in the development of procedure.
  • Surpassed quarterly sales targets by 58% through upselling premium packages and VIP experiences.
  • Implemented new booking system that reduced client response time by 24% and improved booking accuracy.
  • Spearheaded unique, luxury vacation experiences for high-end clients which boosted high-end package sales by 48%
  • Coordinated travel arrangements with international vendors, reducing travel costs for group tours by 76%.
  • Coordinated bespoke group travel packages for corporate clients, increasing group sales by 18% over the course of 16 months.
  • Documented and resolved procedure which led to process.
  • Established streamlined global booking processes which cut time spent on itinerary compiling by 16 minutes per request.

Affiliations

  • International Council of Nurses
  • Society of Women Engineers
  • Project Management Institute
  • Association of Destination Management Executives International (ADMEI)
  • Toastmasters
  • Society of Incentive Travel Excellence (SITE)
  • Global Sustainable Tourism Council (GSTC)
  • International Association of Travel Agents Network (IATAN)
  • Event and Destination Marketing Association (EDMA)
  • American Marketing Association

Certifications

  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • International Luxury Travel Specialist Certification from Virtuoso
  • Customer Service Excellence Certification from Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Effective Crisis Management in Travel Industry from Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Luxury Travel Specialist by Travel Leaders of Tomorrow

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