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Skills

  • Communications
  • Customer feedback system implementation
  • Business operations
  • MS Office
  • Operational improvement
  • Vendor interaction
  • Daily cash register reconciliation
  • Marketing
  • Employee engagement and retention initiatives
  • Key performance indicator (KPI) tracking

Work Experiences

  • Achieved monthly revenue targets 11 out of 15 months by leveraging tactical promotions and optimizing room rates.
  • Collaborated with procedure customers to determine their needs and deliver standard service.
  • Championed monthly safety trainings for 5 employees.
  • Balanced the daily cash register to within 14 consistency.
  • Booked large groups for weddings, seminars, conferences, and other events at the best rates available.
  • Achieved monthly revenue targets.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Analyzed customer preferences and behaviors to optimize marketing efforts, which increased total bookings by 47% in Raleigh.
  • Improved the bottom line by streamlining metric processes, budgets, and procurement strategies.
  • Championed monthly safety trainings for 3 employees, resulting in 26% reduction in workplace incidents over three years.

Summaries

  • Achieved significant reductions in workplace incidents.
  • Looking for a job in the hospitality industry where I can provide excellent service.
  • Achieved a 24% reduction in workplace incidents.
  • Collaborative leader skilled in resolving guest concerns.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 72% satisfaction rate.
  • Achieved a 69% cleanliness rating.
  • Boosted employee engagement scores by 51%.
  • Consistently maintained 66% occupancy rates.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Successfully led a project that improved guest satisfaction tracking, resulting in a 20% enhancement in guest feedback scores.
  • Negotiated contracts with local vendors, securing $15 in annual cost savings while enhancing service quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced procurement lead times by 17 days by streamlining vendor communication and improving forecasting accuracy.
  • Analyzed competitors’ pricing models, allowing the hotel to adjust rates and improve margin by 79% during peak periods.
  • Worked closely with maintenance and facilities teams, reducing room downtime due to repairs by 67% hours per week.
  • Developed a revenue management system that increased average room revenue by $8 during peak seasons.
  • Expanded market reach by cultivating partnerships with local event planners, contributing to a 73% monthly increase in bookings.
  • Streamlined guest check-in/check-out processes, reducing wait times by 55%, thereby increasing guest satisfaction scores.
  • Resolved product issue through consumer testing.

Affiliations

  • American Resort Development Association (ARDA)
  • Event Industry Council (EIC)
  • Society of Human Resource Management
  • National Property Management Association (NPMA)
  • Association for Computing Machinery
  • Meeting Professionals International (MPI)
  • Freemason
  • American Hotel & Lodging Association (AHLA)
  • Global Business Travel Association (GBTA)
  • Institute of Hospitality

Certifications

  • Operation Management Certification – Harbor & Co.
  • Fire Safety and Risk Management Certificate – process
  • Hotel Industry Analytics Certification (HIA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Employee Engagement in the Hospitality Industry Certification
  • Certified Revenue Management Executive (CRME)
  • CompTIA Network+
  • Hotel Security Management Certification

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