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Skills

  • Beverage preparation
  • Guest relations management
  • Maintaining dining ambiance and professionalism
  • Guest seating arrangements
  • Hospitality service expertise
  • To-go order preparation
  • Cash Handling
  • Following up on customer meal satisfaction
  • Banquet coordination
  • Food sales and promotion

Work Experiences

  • Answered customers' questions, suggested items, and kept track of their orders.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Supported the needs of a 16-person wait staff who attended to the specific needs of countless customers on a daily basis for procedure restaurant with social relevancy and intentionality.
  • Achieved Excellence Award.
  • Evaluated a 15 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 8%.
  • Managed food resources, memorized orders, and coordinated service in a 4-table restaurant.
  • Achieved quicker table turnover.
  • Offered refills on category, standard, and procedure beverages.

Summaries

  • Having worked in system settings for 2 years.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Within Miscellaneous, senior Waiter's Assistant and outstanding performer in vendor management and cross-functional collaboration.
  • Offering extensive knowledge, a strong work ethic, and over 7 years of experience in the field.
  • Expert in the field of food and beverage.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • At system restaurant, creative floor leader with 11 years of experience serving 11 dinner guests.
  • By independently handling side work and cleaning up spills, she is effective at promoting team success.
  • Waiter's Assistant who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Waiter's Assistant who is proactive and has worked in standard restaurants for 10 years.

Accomplishments

  • Contributed to a team effort that resulted in the restaurant receiving the Excellence Award for excellence in service for 2024.
  • Assisted with inventory tracking for restaurant supplies, reducing costs by identifying inefficiencies in stock usage by 31%.
  • Trained new staff on best practices for high-volume service, helping to improve the team's overall efficiency by 20%.
  • Recognized for upselling success on category, contributing to a 62% increase in average order value per table.
  • Executed effective table reset practices during peak hours, allowing for a 63% improvement in turnover rate and an increase in average nightly revenue by $18.
  • Developed and implemented a new system for clearing and resetting tables that enhanced speed and efficiency by 65%, significantly reducing dining room idle time.
  • Introduced eco-friendly paper and plastic usage reductions during service, lowering waste output by 77%.
  • Effectively used conflict resolution skills to address and resolve guest complaints, elevating overall customer service ratings by 41%.
  • Implemented real-time solutions to prevent service disruptions, resulting in quicker table turnaround and higher peak-hour profitability by $11.
  • Successfully handled up to 15 customer complaints/issues per shift, resolving matters efficiently while ensuring customer loyalty and retention.

Affiliations

  • Team Member Training & Customer Service Program
  • Service Employees International Union
  • International Bartenders Association
  • Back of House Service Leaders in Hospitality
  • American Marketing Association
  • Association for Computing Machinery
  • National Hospitality Association
  • Local Culinary Arts Apprenticeship Program
  • Restaurant Service Skills Certification
  • Hospitality Rising Professionals Network

Certifications

  • Introduction to Table Setting & Presentation Certificate
  • Project Management Professional (PMP)
  • OSHA General Industry Safety and Health Certification Raleigh
  • Google Certified Professional Cloud Architect
  • Workplace Hazardous Materials Information System (WHMIS)
  • Certified Basic Food Service Worker
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Tips Alcohol Safety Certified
  • Restaurant Chains Food Safety Certificate

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