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Skills

  • MS Office
  • Business operations
  • Data reconciliation accuracy
  • Mentoring for junior pension administrators
  • Plan participant communication
  • Accuracy in payment distribution
  • Problem resolution
  • Customer service
  • Investment strategy development
  • ERISA compliance

Work Experiences

  • Recommend successful approaches to Senior Pension Administrator for resolving salary and classification complaints.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 37% client satisfaction.
  • Coordinated with third-party administrators.
  • Updated personnel handbooks and individual records to keep the files accurate and detailed.
  • Achieved zero issues raised.
  • Achieved reduction within 18 months.
  • Collaborated with category customers to determine their needs and deliver process service.
  • Administered trust funds for pension schemes.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Collaborated with HR and accounting teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to a 31% increase in pension fund assets.
  • Within Miscellaneous, senior Senior Pension Administrator and outstanding performer in data analysis and project management.
  • Complete in-depth assessments with streamlined, logical systems to support framework requirements.
  • Achieved a 50% decrease in manual workload.
  • Acted as the point of contact for Pension Protection Act inquiries.
  • Acted as the point of contact for Pension Protection Act inquiries, passing audits with no compliance issues while ensuring adherence to 2020 laws.
  • Miscellaneous systems, compensation strategies, and benefit packages are all familiar to me.
  • Achieved zero penalties in adherence to IRS regulations.

Accomplishments

  • Reviewed and processed 18 benefit claims monthly, ensuring compliance with plan provisions and timely distributions.
  • Developed a quarterly pension performance report for the board of trustees, highlighting key metrics and investment performance.
  • Established a retirement plan onboarding program that trained over 2 employees annually, reducing first-year errors by 27%.
  • Reduced pension-related litigation risk by 41% through careful analysis of plan amendments and close collaboration with legal counsel.
  • Collaborated with team of 15 in the development of metric.
  • Enhanced communication regarding plan changes to 3 participants, leading to a 18% reduction in call volumes and increase in satisfaction.
  • Worked with external auditors to successfully pass 5 pension compliance audits with no major findings.
  • Tracked and applied regulatory changes affecting pension plans, ensuring full compliance and avoiding potential penalties.
  • Assisted with pension due diligence during mergers and acquisitions, safeguarding the benefits of 13 participants through seamless transitions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Ethical and Regulatory Compliance Committee for Pension Plans the Northeast
  • National Pension Management Association (NPMA)
  • American Academy of Actuaries (AAA)
  • Society of Actuaries Pension Section
  • Association of Professional Financial Advisors (APFA)
  • Society of Pension Professionals (SPP)
  • Association for Computing Machinery
  • International Society of Certified Employee Benefit Specialists (ISCEBS)
  • Pension Investment Association of Canada (PIAC)
  • Chartered Financial Analyst (CFA) Institute

Certifications

  • Associate of the Society of Actuaries (ASA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate of Achievement in Public Plan Policy (CAPPP)
  • Certified Payroll Professional (CPP)
  • Certified Employee Benefit Specialist (CEBS)
  • Certified Fraud Examiner (CFE)
  • ServSafe
  • Certified Pension Consultant (CPC)
  • NAGDCA Retirement Plan Certification Program

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