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Skills

  • Team building
  • Business operations
  • Operational budgeting and financial management
  • Group fitness program design
  • Cost efficiency improvement through resource allocation
  • Customer service
  • Customer satisfaction improvement
  • Data-driven decision making
  • Multidisciplinary fitness instruction
  • Corporate fitness partnerships

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Kept up with business operations in order to keep departments and employees informed about important work-related changes.
  • Looked for industry trends on social media and through online sources.
  • Conducted quarterly and annual reviews of employee performance.
  • Compared to traditional channels.
  • Conducted quarterly performance reviews.
  • Collaborated with Scrum Master trainers to create an innovative behavior change model for members, resulting in 64% improvement in long-term member engagement.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Coordinated with marketing to develop targeted outreach strategies, increasing new member sign-ups by 34% over 6 months.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Awarded for program success in 2017.
  • Accomplished in executing virtual group fitness strategies, registering over 17 global participants and generating an extra $7 in annual revenue.
  • Committed to continuous improvement.
  • Achieved 65% reductions in costs.
  • Achieved a 62% increase in member retention.
  • Aligned instructor availability.
  • Achieved a 69% boost in attendance.
  • Clear understanding of process improvement and project management as well as data analysis training.
  • Examines and evaluates the appearance and performance of workers to ensure that they are meeting specifications.
  • Continually improved offerings.

Accomplishments

  • Successfully monitored compliance with industry health and safety regulations, passing 3 audits without incident.
  • Managed annual fitness budgets of $10, ensuring proper allocation for equipment, staff payroll, and program expansion.
  • Collaborated with team of 8 in the development of method.
  • Resolved product issue through consumer testing.
  • Documented and resolved standard which led to system.
  • Implemented staff development initiatives, leading to 45% higher member satisfaction in instructional quality certifications like OSHA.
  • Led a team of 3 instructors to consistently deliver high-quality group fitness classes in Boston, resulting in 81% member retention growth.
  • Led monthly team meetings to address member feedback, resulting in a 71% improvement in the fitness program experience.
  • Trained staff on updated customer service methodologies, improving gym member Net Promoter Scores (NPS) by 52% points.
  • Collaborated with a cross-functional team to organize a charity fitness event, raising $17 for framework and increasing community engagement by 24%.

Affiliations

  • International Society of Sports Nutrition (ISSN)
  • American Council on Exercise (ACE)
  • Yoga Alliance Registered Yoga Teacher (RYT)
  • International Functional Fitness Federation (iF3)
  • Indoor Cycling Association (ICA)
  • Professional Association of Diving Instructors (PADI) – Dive/Fitness Instructor
  • International Council of Nurses
  • Aerobics and Fitness Association of America (AFAA)
  • Association for Supply Chain Management (APICS)
  • Toastmasters

Certifications

  • ACE Fitness Nutrition Specialist
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • CompTIA Security+
  • Zumba Instructor Certification
  • CPRO Workplace Safety Certificate - OSHA
  • ACE Certified Group Fitness Instructor
  • Pre- and Post-Natal Exercise Specialist Certification
  • Functional Movement System (FMS) Certification
  • Pilates Method Alliance Certified Pilates Teacher (CPT)

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