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Skills

  • Phlebotomy
  • Minor surgery assistance
  • Medical transcription
  • Relationship development
  • Project organization
  • EMR / EHR
  • Medical terminology proficiency
  • Conflict Resolution in Patient Care
  • MS Office
  • High-volume patient support

Work Experiences

  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.
  • Assisted with patient mobility.
  • Assisted in creating patient care reports for use in healthcare team meetings, streamlining interdepartmental collaboration.
  • Did clerical work like word processing, data entry, phone answering, and filing.
  • Coordinated communication between physicians, pharmacies, and patients to streamline prescription fulfillment processes.
  • Averaged less than the past year per intake.
  • Assisted with clinical procedures and pre-exam patient data collection, resulting in a 20% increase in efficiency for patient turnover.
  • Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date.
  • Achieved accuracy in medical coding.
  • Collaborated with physicians and healthcare teams to coordinate patient care, ensuring seamless communication between departments.

Summaries

  • Affected overall clinic turnover rates by 66%.
  • Healthcare professional with over 3 years of experience in a fast-paced environment.
  • Streamlined and improved have a long history of accurately documenting patient health information, collecting vital signs, and implemented.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Back Medical Assistant with extensive knowledge of medical policies and regulations.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • To improve patient satisfaction and retention, be cheerful during each patient interaction.
  • Schedules appointments efficiently and keeps track of patient insurance information.
  • Accomplished Back Medical Assistant skilled in EKG diagnostic support, patient intake, and education. Known for reducing wait times and enhancing both patient trust and retention rates by 83%.
  • Back Medical Assistant with 2 years of successful cross-functional collaboration and process improvement experience.

Accomplishments

  • Documented and resolved framework which led to process.
  • Reduced appointment cancellations by 27% through proactive patient communication and appointment reminders.
  • Developed an optimized workflow for back-office procedures, reducing prep time for physicians and increasing overall clinic throughput.
  • Successfully coordinated communication between physicians, nurses, and lab technicians to expedite patient care and reduce bottlenecks.
  • Achieved a 57% improvement in patient satisfaction scores by enhancing coordination between clinical departments and reducing wait times.
  • Resolved product issue through consumer testing.
  • Developed and maintained custom reports on patient flow metrics in standard, providing actionable insights to department heads.
  • Maintained accurate patient records in method, ensuring up-to-date documentation and faster access for healthcare providers.
  • Tracked and replenished clinical supply inventory, avoiding shortages and ensuring the availability of essential medical supplies for treatments.
  • Implemented backup scheduling strategies during high-demand periods, reducing appointment waitlists by 45%.

Affiliations

  • Jaycees
  • Registered Medical Assistant (RMA) – American Medical Technologists
  • Association for Healthcare Documentation Integrity (AHDI)
  • Association of Clinical Research Professionals (ACRP)
  • Society of Human Resource Management
  • Project Management Institute
  • Association of Medical Office Assistants - Massachusetts Chapter
  • National Association of Social Workers
  • Healthcare Information and Management Systems Society (HIMSS)
  • Certified Electronic Health Records Specialist (CEHRS)

Certifications

  • Certified Medical Assisting Practitioner (CMAP) - American Medical Certification Association (AMCA)
  • Patient Care Technician/Assistant (CPCT/A) - procedure
  • First Aid/CPR Certified
  • Certified Phlebotomy Technician (CPT), National Healthcareer Association (NHA)
  • CompTIA Security+
  • Nurse Aide - National Nurse Aide Assessment Program (NNAAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Medical-Surgical Registered Nurse (CMSRN) – Medical-Surgical Nursing Certification Board (MSNCB)
  • Infection Control Certificate - metric or State Agency
  • Intravenous (IV) Therapy Certification for Medical Assistants

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