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Skills

  • Automation knowledge
  • Customer service
  • Release management coordination
  • Regulatory compliance
  • Business operations
  • Risk assessment in testing processes
  • Vericode experience
  • Budgets
  • Test implementation
  • Regression testing optimization

Work Experiences

  • Conducted acceptance criteria reviews.
  • Collaborated with cross-functional teams.
  • Compiling test metrics and KPIs such as pass/fail trends and defect density to continually drive improvements in the testing process.
  • Worked with Salesforce to identify and track defects, as well as assist developers in resolving issues by completing additional tests.
  • Achieved a 68% increase in performance.
  • Achieved a 34% faster response to release-blocking issues.
  • Collaborated with UI/UX designers to ensure early detection of graphical anomalies, reducing feedback loops by 13 sprints.
  • Achieved zero critical issues post-deployment.
  • Advocated for shift-left testing methodologies.
  • Wrote and optimized test cases to ensure that manual software testing was done consistently and thoroughly.

Summaries

  • Boosted system scalability by 49% for high-traffic environments.
  • Accomplished SQA professional with a focus on improving software quality through automated test frameworks and defect triaging. Reduced time-to-fix for critical issues by 26% with proactive risk assessment methods.
  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved zero post-production critical issues.
  • ServiceNow expert and Jira user.
  • Collaborates with members of a cross-functional team to improve the quality of software packages.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Senior SQA Engineer with 13 years of experience and expertise in dealing with dynamic and complex software systems.
  • An on-time delivery expert in software testing management, with a focus on enhancing testing speed by 20%. Focused on sleek integration of tools like metric to meet project goals efficiently.

Accomplishments

  • Reduced QA lead time for releases from 13 days to 5 days by enhancing test parallelization with Workday.
  • Identified and mitigated risks early by integrating risk-based testing processes, resulting in a 23% reduction in critical defects.
  • Reduced production defects by 31% through the implementation of automated API tests using system.
  • Orchestrated testing across 4 platforms and environments, resulting in a reduction of cross-platform defects by 76%.
  • Collaborated with team of 12 in the development of framework.
  • Managed end-to-end release and testing cycles for critical enterprise applications, ensuring on-time delivery with minimal post-launch problems.
  • Led cross-functional team of 8 members to ensure flawless rollouts of high-priority software updates across multiple regions.
  • Coordinated international testing efforts across 8 locations, ensuring synchronized processes and reducing rollout delays by 54%.
  • Mentored and guided a team of junior QA engineers, with 53% of mentees progressing to mid-level roles within one year.
  • Reduced regression testing time by 59% by incorporating parallel execution in the process-based test framework.

Affiliations

  • Panel Speaker at Agile Testing Days Conference 2023
  • Contributor to the Open Test Alliance 2020
  • Society of Human Resource Management
  • American Software Testing Qualifications Board (ASTQB) Member
  • Lions Club
  • Software QA Lead at IT Infrastructure Library (ITIL) Working Group
  • Scrum Alliance CPA Holder
  • Association of Information Technology Professionals
  • Rotary International
  • International Council of Nurses

Certifications

  • Certified Agile Test Engineer (CATE) by Ironclad Systems
  • ISTQB Advanced Level Test Automation Engineer
  • Google Professional Cloud DevOps Engineer
  • Microsoft Certified Systems Engineer (MCSE)
  • Selenium WebDriver with Java – Basic to Advanced Certificate
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • AgilePM® Foundation & Practitioner by Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Puppet Professional Certification by Lakeside Partners

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