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Skills

  • Mail distribution
  • Speech typing
  • Transporting files
  • Customer-service oriented
  • Contract agreement preparation
  • Multi-line Telephone Systems
  • Certified Medical Office Assistant
  • Conference planning
  • Conflict resolution
  • Payroll and budgeting

Work Experiences

  • Improvements to file systems and procedures were implemented by me.
  • Double-checked the accuracy and integrity of the files and fixed any errors.
  • Greeted, assisted, and directed visitors, vendors, and the general public using a professional, courteous, and respectful demeanor.
  • Researched framework, method, and category information to support spearheaded.
  • Was responsible for locating potential new hires and conducting initial screenings, interviews, and tests.
  • Managed client correspondence and communications while optimizing office functions.
  • Answered 14 calls per one year to help customers with their questions and concerns.
  • Followed all relevant company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.

Summaries

  • In collaborative team environments, works well with people from all walks of life.
  • ServiceNow and Power BI experts.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as data analysis and risk assessment.
  • Team player who is knowledgeable in client relations and risk assessment.
  • Executive Assistant with exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker.
  • Delivering critical clerical support to internal teams, customers, vendors, and other stakeholders has proven to be a success.
  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Within Retail, senior File Clerk and outstanding performer in client relations and project management.
  • Customer service, meeting scheduling, travel arrangements, task prioritization, and file management are among the skillsets of this resourceful and experienced Administrative Assistant.

Accomplishments

  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Earned “Employee of the Year” in 2021.
  • Maintained highly organized file systems, leading to zero misplaced or delayed documents over the past one year.
  • Achieved certification through the Jira, procedure.
  • Inventory Management: Managed inventory and office budgeting for supplies for busy office of 11.
  • Human Resources: Recorded and filed employee benefit, salary and annual evaluation information.
  • Identified and corrected filing errors during routine audits, improving document retrieval speed by 82% and enhancing data integrity.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Scheduling: Organized technician schedule for customer jobs.

Affiliations

  • International Organization of Standardization (ISO) Training – Records Management Standards
  • International Association of Administrative Professionals (IAAP) – 2016 Member
  • American Marketing Association
  • Project Management Institute
  • Co-Leader, Filing and Data Entry Taskforce – Regional Office 2021-2022
  • National Notary Association (NNA) - Active Member
  • Society of Women Engineers
  • Certified Document Imaging Architect (CDIA+) Certification
  • Document Management Professional Training Program – 2017 Graduate
  • Records and Information Management Society (RIMS)

Certifications

  • Salesforce
  • Certified Filing Compliance Manager
  • Certified Electronic Record Filing Specialist
  • Certified Public Accountant (CPA)
  • ISO 15489 Records Management Certification
  • Certified Information Governance Officer (CIGO)
  • Association for Information and Image Management (AIIM) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Document Control and Records Manager Certification
  • Compliance Officer Certification (COC)

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