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Skills

  • Effective communication
  • Inventory controls
  • Budgeting and financial forecasting
  • Food presentation and quality control
  • Expediting service during high-volume periods
  • Food plating and presentation
  • Compliance with health and safety regulations
  • Customer Loyalty Program Development
  • Banquet and event management
  • Cost-benefit analysis in daily operations

Work Experiences

  • Conducted detailed performance reviews and recommended promotions for exemplary staff, resulting in 4 team members advancing to management positions.
  • Achieved a 79% satisfaction score.
  • Achieved a 84% retention rate in the first 17 months.
  • Designed staff development workshops.
  • Conducted shift briefings.
  • Contributed to a Top Performer for excellence in 2017.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Developed a comprehensive customer service training program.
  • Contributed to a 68% increase in customer base.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.

Summaries

  • Achieved high team retention rates.
  • Dining Supervisor with 2 years of successful vendor management and strategic planning experience.
  • Achieved a 47% improvement over prior weeks during special events.
  • Experienced Dining Supervisor with a track record of building and motivating strong restaurant teams to assist 15 customers on a daily basis.
  • Achieved $10 in revenue within the first 15 weeks.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Accomplished leader in enhancing hygiene standards.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Attained Scrum Master.
  • Achieved 11% growth in sales during high-demand periods.

Accomplishments

  • Led the execution of immense catering events, scaling operations swiftly and achieving a 81% positive feedback from both corporate and private clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked cross-departmentally to successfully execute themed nights and special events, which boosted sales by 78% during lower seasonal months.
  • Coordinated large-scale holiday events for up to 14 guests, seamlessly managing logistics while ensuring 60% customer satisfaction.
  • Worked alongside the procurement team to reduce food waste by 82% through better portion control and improved inventory management.
  • Achieved a perfect standard% compliance rate during routine health and safety inspections, ensuring that all food handling and cleanliness standards were met or exceeded.
  • Onboarded and mentored over 10 new employees, achieving a 31% retention rate and improving service quality within the first 13 months of employment.
  • Introduced a staff recognition program that reinforced team morale and led to a 19% improvement in staff retention over 2 months.
  • Introduced upselling techniques to front-of-house team, boosting average check size by 41% within 4 weeks, enhancing both revenue and customer satisfaction.
  • Initiated and oversaw health and safety training sessions which resulted in a 71% reduction in compliance violations over 13 months.

Affiliations

  • Institute of Food Technologists (IFT)
  • National Council of Chain Restaurants (NCCR)
  • Society of Women Engineers
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Toastmasters
  • American Medical Informatics Association
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Lions Club
  • International Food Safety and Quality Network (IFSQN)

Certifications

  • Apple Certified Associate (ACA)
  • First Aid and CPR Certification category
  • Certified Banquet Manager (CBM)
  • Food Allergy Awareness Certification - Cedar Works
  • Certified Guest Service Professional (CGSP)
  • Restaurant Revenue Management Certification, process
  • Project Management Professional (PMP)
  • Food Cost Control and Budget Management Training
  • CompTIA Network+
  • Salesforce

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