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Skills

  • Inventory controls
  • Effective communication
  • Budgeting and financial forecasting
  • Cash handling accuracy
  • Food presentation and quality control
  • Customer feedback analysis
  • Recruitment
  • Kitchen staff coordination
  • Team building
  • Customer service

Work Experiences

  • Achieved a 60% reduction in onboarding time.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Designed an incentive program based on performance.
  • Informed 18 procedure of employees about menu changes and procedures.
  • Collaborated closely with the Head Chef to standardize recipes and preparation techniques that reduced food prep time by 11 minutes per dish.
  • Achieved timely service.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Decreased customer wait times by 14 minutes.
  • Collaborated with the head chef.
  • Achieved a 40% reduction in turnover.

Summaries

  • Achieved a 46% reduction in food waste annually.
  • Collaborative team player with expertise in menu development, contributing to 6% sales growth during framework through effective partnership with culinary staff.
  • Adept at administering company-wide food safety standards, ensuring full compliance with all health regulations by attaining ITIL.
  • Dining Supervisor has been certified.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Multitasking expert with a methodical approach.
  • Achieved 11% growth in sales during high-demand periods.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Boosted team morale.
  • Within Miscellaneous, senior Dining Supervisor and outstanding performer in data analysis and project management.

Accomplishments

  • Introduced upselling techniques to front-of-house team, boosting average check size by 41% within 4 weeks, enhancing both revenue and customer satisfaction.
  • Developed a guest feedback system that increased customer satisfaction scores by 57% through targeted service improvements.
  • Documented and resolved metric which led to system.
  • Managed banquet events with up to 13 guests, receiving a 63% customer satisfaction score while seamlessly coordinating food service, staff resources, and logistical needs.
  • Delivered prompt and efficient service during high-volume restaurant shifts, decreasing average wait times by 57% while maintaining a high standard of service.
  • Coordinated large-scale holiday events for up to 14 guests, seamlessly managing logistics while ensuring 60% customer satisfaction.
  • Collaborated with chefs and kitchen staff to standardize portion sizes and streamline prep time, delivering consistency and reducing overhead by 19%.
  • Resolved product issue through consumer testing.
  • Analyzed real-time guest flow data to allocate staff efficiently mid-shift, reducing labor costs by 61% while ensuring continued delivery of high-quality dining experiences.
  • Developed and led staff training workshops focusing on service enhancement, resulting in a 55% increase in employee productivity and a 10% rise in employee satisfaction.

Affiliations

  • Society of Human Resource Management
  • Professional Managers Association (PMA)
  • Freemason
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Certified Food and Beverage Executive (CFBE)
  • National Association for Catering and Events (NACE)
  • Council of Hotel and Restaurant Trainers (CHART)
  • American Medical Informatics Association
  • Dining Service Managers Association (DSMA)
  • Responsible Alcohol Service Certifier (TIPS)

Certifications

  • Health and Safety in the Workplace Certification system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food Handlers Card - Washington
  • Leadership in Hospitality Operations Certification, Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Food Allergy Awareness Certification - Cedar Works
  • Certified Guest Service Professional (CGSP)
  • CompTIA Security+
  • CompTIA Network+

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