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Skills

  • Conflict resolution
  • Food preparation
  • Cross-selling Strategies
  • Operational improvement
  • Supervision
  • Hospital operations
  • ServSafe
  • Process improvement
  • Effective Troubleshooting
  • MS Office

Work Experiences

  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Contributed to standard.
  • Achieved a sanitation score of 26%.
  • Assisted customers with specific dietary requests and provided menu recommendations, resulting in a 27% increase in customer retention.
  • Collaborated with servers during high-traffic meals.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Collaborated with team members on shift changes.
  • Balanced multiple orders effectively.
  • Assisted wait staff and other members of the team in completing tasks.
  • Kept the food preparation areas clean, sanitized, and well-organized.

Summaries

  • Collaborative Serving Assistant recognized for reducing service delays by 84% during peak dining hours through seamless communication with kitchen staff.
  • Serving Assistant with 2 years of service industry experience.
  • Clear understanding of data analysis and strategic planning as well as data analysis training.
  • Offering 10 years of food preparation and customer service experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved reductions through careful monitoring.
  • Achieved zero delivery errors.
  • Keep the kitchen and process areas clean and tidy at all times.
  • Within Miscellaneous, senior Serving Assistant and outstanding performer in data analysis and quality assurance.
  • Well-organized and efficient, with a strong desire to please customers.

Accomplishments

  • Monitored supply levels and promptly notified management of shortages, helping to prevent service delays and ensuring inventory was consistently maintained at optimal levels.
  • Exceeded upsell targets by anticipating customer needs and suggesting appropriate drink and menu pairings, contributing to a 31% increase in beverage revenue within one year.
  • Supported smooth closures by aligning with shift leaders to complete side duties and prepare the restaurant for the next workday, reducing opening-prep time by 67% each morning.
  • Contributed to table assignments and shift scheduling, helping management optimize coverage and reduce shift overlap redundancies, increasing staff efficiency by 33%.
  • Replenished food and beverage supplies quickly and accurately during peak hours, supporting smooth kitchen operations, and reducing delays in service by 16%.
  • Effectively communicated with kitchen staff during busy shifts to meet dietary restrictions, minimizing errors in food delivery and customer complaints by 65% over several months.
  • Collaborated with kitchen staff to expedite high-priority orders during special occasions, such as process, contributing to positive customer feedback and Top Performer.
  • Provided personalized service by remembering regular customer preferences, which contributed to a 23% increase in repeat business.
  • Updated guest allergy and dietary preference logs, supporting the kitchen in delivering customized meal options and reducing dietary-related incidents by 22% over several months.
  • Managed the delivery of catering orders while maintaining a high level of professionalism, contributing to a 48% increase in repeat corporate catering business.

Affiliations

  • Food Marketing Institute (FMI) — Customer Service Excellence
  • Customer Service Management Association (CSMA)
  • Council on Restaurant and Hotel Education
  • Toastmasters
  • Jaycees
  • Green Restaurant Association (GRA)
  • National Food Safety Educator's Network
  • Hospitality Financial & Technology Professionals (HFTP)
  • International Council of Nurses
  • Society of Human Resource Management

Certifications

  • Collaborative Team Leadership in Hospitality Certification
  • OSHA Food Safety Compliance Certification
  • Fundamentals of Restaurant Service and Hospitality Certification
  • Basic Customer Relationship Management Certification
  • Dining Room Service Excellence Certification (DRSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Host Knowledge Professional (CHKP) - Ironclad Systems
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • On-the-Job Coaching Certification

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