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Skills

  • First Aid/CPR
  • Inventory tracking
  • Effective Troubleshooting
  • Health and safety procedures
  • Hospital operations
  • Business operations
  • Supervision
  • Time management
  • Collaboration During High-Volume Service
  • Attention to Customer Preferences

Work Experiences

  • Restocked condiments, beverages, and supplies while keeping the service areas clean.
  • Assessed dining room flow.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Assisted customers with dietary requests.
  • Assisted management in periodic deep cleaning.
  • Achieved a sanitation score of 26%.
  • Assisted in effectively seating customers.
  • Contributed to equipment maintenance.
  • Achieved zero delivery errors.
  • Adhered to state food safety protocols.

Summaries

  • Achieved excellent results in health and safety inspections.
  • Dedicated to the success of the team and the company.
  • Costs were consistently reduced while profits were increased.
  • Consistently praised for improving customer experiences by accurately processing 3 orders per shift and addressing special requests with 34% success rate.
  • Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Process improvement and strategic planning are precise and quick at preparing ingredients.
  • Achieved reductions through careful monitoring.
  • Dedicated to providing nutritious food to patients in need.
  • Offering 10 years of food preparation and customer service experience.

Accomplishments

  • Cross-trained in multiple roles within the restaurant, including hosting and bussing, improving overall flexibility and floor coverage during shifts by 18%, minimizing downtime.
  • Handled large party reservations and ensured the seamless coordination of tables during events, which contributed to procedure and a revenue increase by 51%.
  • Replenished food and beverage supplies quickly and accurately during peak hours, supporting smooth kitchen operations, and reducing delays in service by 16%.
  • Assisted in restocking and organizing supplies during down times to ensure the team remained prepared for busy shifts, improving overall inventory efficiency.
  • Exceeded upsell targets by anticipating customer needs and suggesting appropriate drink and menu pairings, contributing to a 31% increase in beverage revenue within one year.
  • Provided personalized service by remembering regular customer preferences, which contributed to a 23% increase in repeat business.
  • Coordinated with shift leaders to accurately track reservations and walk-ins, maintaining up-to-date waitlists and reducing seating errors during peak dining times.
  • Monitored supply levels and promptly notified management of shortages, helping to prevent service delays and ensuring inventory was consistently maintained at optimal levels.
  • Applied a thorough understanding of the menu to recommend and upsell items, which led to a 79% increase in average check size over two years.
  • Ensured customers' special requests, including dietary needs and timing preferences, were met, which led to a 44% improvement in customized order satisfaction rates.

Affiliations

  • Chartered Institute of Environmental Health (CIEH) — Food Safety Certifications
  • Society of Women Engineers
  • Certified Food Service Operator (CFSO)
  • Society of Foodservice Management (SFM)
  • International Association of Administrative Professionals
  • Consortium of Hospitality Management Education (CHME)
  • Association for Computing Machinery
  • Lions Club
  • Hospitality Financial & Technology Professionals (HFTP)
  • National Food Safety Educator's Network

Certifications

  • Apple Certified Associate (ACA)
  • Advanced Food Safety and Security Management Certification
  • Conflict Resolution in Hospitality Certification
  • Certified Teamwork and Service Excellence in Hospitality
  • Certified Public Accountant (CPA)
  • Alcohol Seller/Server Certification - Illinois
  • National Restaurant Association Food Safety Manager Certification
  • Google Certified Professional Cloud Architect
  • Collaborative Team Leadership in Hospitality Certification
  • Food Safety Manager Certification (FSM) - category

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