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Skills

  • Category equipment
  • Change management and innovation
  • Communications
  • Conflict resolution and mediation
  • Team building
  • Operational improvement
  • Disaster preparedness and safety protocol management
  • Event participation growth strategies
  • Customer service
  • Employee retention strategies

Work Experiences

  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved exceptional scores in 2023.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Achieved 6% faster response rates.
  • Identified category areas in need of improvement and implemented standard program, resulting in a 3% increase in productivity.
  • Created framework and method reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that system operations ran smoothly.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.

Summaries

  • Professional who is both energetic and poised.
  • Expertise in technology and product development.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Bringing 12 years of industry experience to Brightline, and ready to take on a challenging, growth-oriented role.
  • Motivated system manager with a track record of best practices and operations in the Miscellaneous.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.

Accomplishments

  • Recruited and trained 2 new employees, streamlining onboarding processes and improving newcomer integration by 53%.
  • Enhanced staff retention by reducing employee turnover by 73% through the creation and deployment of a comprehensive training curriculum.
  • Efficiently managed cross-department collaboration between medical services, maintenance, and administrative teams, significantly reducing processing delays.
  • Facilitated weekly digital and in-person meetings leading to initiative, ensuring productive collaboration across teams.
  • Renegotiated vendor contracts, reducing supply costs by 14% while maintaining quality and enhancing long-term vendor relationships.
  • Improved service response times for residents by 21% through process improvements and optimized staffing schedules.
  • Regularly reviewed and adjusted center policies to remain compliant with industry regulations, resulting in 55% fewer violations across audits.
  • Developed and maintained partnership agreements with method, securing additional funding and resources valued at $9 annually.
  • Spearheaded the center’s participation in local community events, growing resident engagement by 82% within two years.
  • Provided leadership to a multilingual staff of 13 across 17 functions, ensuring smooth operations and enhanced communication outcomes.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • International Institute of Event Management (IIEM)
  • Certified Center Manager Credentialing Board (CCMCB)
  • Americans With Disabilities Act (ADA) Certification Network
  • American Society for Public Administration (ASPA)
  • Council on Aging (COA) Professional Membership
  • American Management Association (AMA)
  • International Council of Nurses
  • Jaycees
  • Association of Fundraising Professionals (AFP)

Certifications

  • Certified Director of Assisted Living (CDAL) by the Senior Living Certification Commission (SLCC)
  • Certified Risk Manager (CRM) by The National Alliance for Insurance Education & Research
  • SHRM Certified Professional (SHRM-CP)
  • Certified Manager of Senior Housing (CMSH) by LeadingAge
  • Contract Management Certification by The National Contract Management Association (NCMA)
  • ServSafe
  • First Aid/CPR Certified
  • Project Management Professional (PMP) by the Project Management Institute (PMI)
  • ISO 22301 Lead Auditor by Lakeside Partners for business continuity management
  • Apple Certified Associate (ACA)

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