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Skills

  • Sales expertise
  • Infant AED and CPR
  • Cross-functional teamwork with pilots and ground crew
  • Safety and compliance
  • Food and beverage preparation
  • Emergency first responder liaison
  • Emergency Response
  • Hospitality service expertise
  • Business Strategy
  • Public speaking

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Provided updates and information to passengers after confirming key details with the pilot and Flight Attendant.
  • Provided first aid to passengers who were having medical problems.
  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Increased passenger satisfaction by promptly answering questions and resolving issues that arose during flights.
  • Oversaw the delivery of system project by program team, which resulted in system.
  • In charge of supervising unaccompanied minors during flights.
  • Deal with a wide range of passenger service issues.
  • Achieved Outstanding Service Award for exceptional handling of a 9 hour delay.
  • Go through a series of technical and safety procedures before every take-off and landing.

Summaries

  • Offering a strong work ethic and a customer-focused personality.
  • Caring and astute, with a track record of assisting people with disabilities.
  • Personable Flight Attendant with 17 years of travel industry experience.
  • Dedicated to providing the best possible service to each and every passenger.
  • Ticket agent with extensive knowledge of booking, ticketing, and data analysis.
  • 4 years of customer service experience, including 7 as a flight attendant, are included in the background.
  • A friendly, bilingual Flight Attendant with exceptional customer service skills.
  • Possess the ability to build positive relationships with customers in order to promote loyalty.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Looking for a Flight Attendant position where I can provide excellent customer service to passengers.

Accomplishments

  • Achieved recognition for absolute punctuality and efficiency, minimizing flight delays due to cabin preparation by 67% minutes per flight.
  • Upsold products such as Power BI, resulting in a marked increase in in-flight sales.
  • Proposed
  • Collaborated in a cross-functional team to develop a crew communication framework, streamlining emergency response times by an average of 35% minutes.
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Resolved
  • Recommended
  • Guided
  • Reduced
  • Managed

Affiliations

  • Security and Emergency Measures Division (SEMD)
  • Airline Passenger Experience Association (APEX)
  • Aviation Leadership Program at method
  • Association of Flight Attendants (AFA-CWA)
  • Association for Computing Machinery
  • World Travel and Tourism Council (WTTC)
  • American Heart Association (AHA) - Basic Life Support Certification
  • International Federation of Air Line Pilots' Associations (IFALPA) Safety Committee
  • Certified Aviation Manager (CAM) program by NBAA
  • American Society of Safety Professionals

Certifications

  • ICAO Dangerous Goods Regulations - Category 9 Cabin Crew Certification
  • Cabin Leadership and Safety Supervisor Certificate Ironclad Systems 2015
  • Aircraft Emergency Preparedness Certification Brightline 2023
  • Advanced Communication in Flight Services Certification Northwind 2016
  • Cabin Health and Safety Management Certificate Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • IATA Cabin Crew Instructor Training Certification (CCITC)
  • International Flight Procedures Certification Denver
  • Project Management Professional (PMP)

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