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Skills

  • Conflict resolution
  • Positive attitude
  • Cabin equipment safety checks
  • Customer service
  • FAA regulations compliance
  • Company policies
  • Schedule management
  • Emergency evacuation procedures
  • CPR and First Aid certification
  • Sale expertise

Work Experiences

  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Explained how to use safety equipment and answered questions from passengers.
  • 17 contract flight attendants were trained and coached by me.
  • Achieved 9% compliance improvement.
  • Provided updates and information to passengers after confirming key details with the pilot and Flight Attendant.
  • Had an excellent attendance record and was always on time for work.
  • Responded to passengers' concerns about delayed and canceled flights and used coordinated to resolve the issue.
  • Achieved a 84% improvement in meal satisfaction.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Operated in strict accordance with all airline and federal aviation regulations to ensure that all safety and security procedures were followed.

Summaries

  • Looking for a position with Northwind that will allow me to advance professionally and personally over time.
  • Dedicated to providing excellent customer service.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Flight Attendant was organized and efficient, focusing on putting passengers at ease and providing a pleasant travel experience.
  • Strengths in vendor management and quality assurance backed up by Customer Service training.
  • Offering a strong work ethic and a customer-focused personality.
  • Dedicated to providing the best possible service to each and every passenger.
  • Possessing poise and personability, as well as a commitment to working in a collaborative environment.
  • Ticket agent with extensive knowledge of booking, ticketing, and data analysis.
  • Known for top-notch friendliness and best-in-class customer service.

Accomplishments

  • Achieved Six Sigma in advanced first aid and CPR, allowing for enhanced first responder preparedness in medical emergency scenarios onboard.
  • Design: Responsible for creative design for prominent category.
  • Advised
  • Established
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Proposed
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Resolved

Affiliations

  • Inflight Passenger Experience Research Group (IPERG)
  • Security and Emergency Measures Division (SEMD)
  • Aviation Leadership Program at method
  • Council for Disability Awareness in Air Travel (CDAAT)
  • Toastmasters
  • Corporate Flight Attendants Association (CFAA)
  • International Association of Administrative Professionals
  • American Society of Travel Advisors (ASTA)
  • American Association of Airport Executives (AAAE)
  • American Society of Safety Professionals

Certifications

  • International Flight Procedures Certification Denver
  • Google Certified Professional Cloud Architect
  • Vantage Aviation Security Awareness Certification
  • Flight Attendant Training Certification Summit Group 2022
  • International Flight Attendant Course Certification Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid, CPR, and AED Certification (American Red Cross)
  • Certificate in hospitality and tourism
  • Cabin Crew Training - Civil Aviation Authority (CAA)
  • Cabin Leadership and Safety Supervisor Certificate Ironclad Systems 2015

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