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Skills

  • Mergers and Acquisitions Integration
  • Strategic planning
  • Relationship development
  • Client relationship management
  • Cross-functional team leadership
  • Mentorship and Talent Development
  • Cross-border operations management
  • Team management
  • Communications
  • Change Management

Work Experiences

  • Conducted needs and cultural assessments in order to strengthen improvements at all levels of the organization.
  • Presented reports that outlined proposed changes to improve performance and efficiency.
  • Collaborated with C-level executives.
  • Collaborated with method to boost customer experience, achieving a 33% NPS increase and $8 in new revenue from upgraded services.
  • Achieved a 27% reduction in project turnaround time across teams.
  • Achieved a 30% decrease in operational costs.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Achieved a 71% improvement in promotion rates.
  • Achieved expansion in three new regions.
  • Collaborated with human resources to design leadership development programs, resulting in a 39% improvement in promotion rates of top talent.

Summaries

  • Contributed to revenue growth of 41% %.
  • Expertise includes applying organizational psychology's core aspects and strategic approaches to improve HR, administrative, and leadership success.
  • Consistently delivered high-impact business solutions.
  • Delivered a 22% reduction in cycle times.
  • Consistently delivered projects on time and under budget.
  • Achieved an 3% improvement in employee retention.
  • Clear understanding of cross-functional collaboration and budget management as well as cross-functional collaboration training.
  • Data-driven approaches have been used to develop policies and organizational strategies.
  • Delivered strategic value.
  • Adept at leading risk management initiatives.

Accomplishments

  • Chaired a diverse, cross-territory task force to resolve operational inefficiencies, achieving a 27% reduction in lead time from order to delivery.
  • Transformed financial reporting through the integration of Salesforce, speeding up monthly reconciliations by 35% and increasing accuracy.
  • Introduced a continuous improvement program across marketing, resulting in a 55% boost in employee productivity and a 76% reduction in project delays.
  • Documented and resolved category which led to process.
  • Identified and mitigated potential compliance risks in Computers Software regulations, resulting in zero fines during 2022's regulatory audit.
  • Directed the launch of a region-wide marketing initiative that increased brand visibility and contributed to a 62% growth in inbound leads.
  • Partnered with stakeholders to launch a product in 11 new markets, resulting in a 34% uplift in sales within the first quarter.
  • Resolved product issue through consumer testing.
  • Successfully managed a global transformation project, reducing operational costs by 33% across 13 international branches.
  • Significantly improved KPI metrics tracking by implementing performance dashboards that helped department heads reduce budget variances by 83%.

Affiliations

  • Certified Strategy and Business Planning Professional, Global Strategy Institute
  • Member, Management and Strategy Institute (MSI)
  • Project Management Institute
  • Society of Women Engineers
  • American Marketing Association
  • Certified Corporate Trainer, International Association for Continuing Education and Training (IACET)
  • Affiliate, International Institute of Business Analysis (IIBA)
  • Certified Six Sigma Black Belt (CSSBB) - ASQ
  • Member, International Association of Business Consultants (IABC)
  • Fellow, Chartered Management Institute (CMI)

Certifications

  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
  • Senior Professional in Human Resources® (SPHR) - HRCI
  • Prosci Certified Change Practitioner - category
  • Certified Public Accountant (CPA)
  • Chartered Financial Analyst (CFA®) – CFA Institute
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Operational Excellence Manager - Brightline
  • Certified Data Management Professional (CDMP) – Data Management Association (DAMA)
  • Cisco Certified Internetwork Expert (CCIE)

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