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Skills

  • Cost reduction strategies
  • Problem resolution
  • Disaster Recovery Planning
  • Client relationship management
  • First Aid/CPR
  • Deficiency documentation
  • Data visualization tools (e.g., Microsoft Power BI, Tableau)
  • Program development
  • Cross-functional team leadership
  • Regulatory compliance

Work Experiences

  • Oversaw the delivery of system project by program team, which resulted in initiative.
  • Conducted a gap analysis on the major customer service systems.
  • Achieved minimal 69% downtime.
  • Accelerated product delivery by 32%.
  • Had an excellent attendance record and was always on time for work.
  • Analyzed over 13 data sets.
  • Looked for industry trends on social media and through online sources.
  • Examine the Training's current methods in order to improve effectiveness through standardization, improvement, and simplification.
  • Achieved a 55% decrease in system downtimes.
  • Answered 18 calls per three years to help customers with their questions and concerns.

Summaries

  • Achieved a 70% decrease in infrastructure costs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of cross-functional collaboration and process improvement as well as strategic planning training.
  • Adept at stakeholder management.
  • Aligned cross-functional efforts.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Capable Business Analyst Manager with experience reviewing departmental requirements and developing strategic approaches to disaster planning, recovery, and risk mitigation.
  • Achieved less than 76% system downtime.
  • A visionary Business Analyst Manager with over 12 years of expertise in managing high-value portfolios, automating workflows, and driving operational efficiency across Atlanta. Delivered a 63% reduction in project delays through improved risk mitigation processes.
  • Actionable business modeling.

Accomplishments

  • Championed a cross-departmental project to optimize resource allocation across 13 departments, reducing project timelines by 24%.
  • Collaborated with executives to define a new data governance framework that improved report accuracy by 59%.
  • Drove key process automation initiatives, resulting in a 26% reduction of manual effort and allowing the team to focus on higher-value tasks.
  • Instituted a formal process for customer feedback collection, leading to a 57% increase in user satisfaction scores.
  • Collaborated with team of 8 in the development of procedure.
  • Developed a customized SQL-based tool for handling complex data queries, improving average analysis speed by 33% minutes per query.
  • Collaborated with third-party vendors to implement a new ERP module, improving overall system performance by 65%.
  • Successfully migrated engineering database to a cloud-based platform (e.g., Microsoft Excel), improving data retrieval time by 85%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a phase-gate process for project approval, cutting project initiation time by 48% and reducing project overrun rates.

Affiliations

  • Certified Analytics Professional (CAP), initiative 2021
  • Toastmasters
  • International Council of Nurses
  • Society of Women Engineers
  • New York City Business Analytics Meetup Group Boston 2023
  • Jaycees
  • American Society of Safety Professionals
  • Certified Salesforce Consultant, category 2023
  • Regional Data Analysts Group Chicago 2020
  • Information Systems Audit and Control Association (ISACA) 2021

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Global Agile Business Analyst Certification - Meridian, 2015
  • Certified Public Accountant
  • Certified Cloud Security Professional (CCSP) 2017
  • Certified in Planning and Inventory Management (CPIM) – 2020
  • Oracle Business Intelligence Certification (OBI/BI) - 2024
  • Certified ScrumMaster (CSM) – 2017
  • Business Process Management (BPM) Certification - 2018
  • Salesforce
  • Advanced Certified Scrum Product Owner (ACSPO) - 2023

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