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Skills

  • Automated report generation
  • Cross-functional team collaboration
  • First Aid/CPR
  • Account reconciliation
  • Documenting procedures for knowledge sharing
  • Process improvement
  • Problem resolution
  • Collections duties
  • Client relationship management
  • Project organization

Work Experiences

  • Achieved results in 2015.
  • Assisted in transitioning to a cloud-based billing platform, reducing recurring errors by 61% and saving 7 employee hours per month.
  • Aided management in the implementation of new accounting software.
  • Requests for invoice copies, ledger details, and explanations of accounts receivable amounts owed were handled by me.
  • Conducted root cause analysis on billing discrepancies.
  • Corrected account discrepancies.
  • Approved vendor payment requests.
  • Completed billing tasks and entered data into company databases.
  • Served as the primary point of contact for all billing data integrity issues for clients, vendors, and various internal departments.
  • Achieved a 25% decrease in invoice processing errors.

Summaries

  • Billing Support Specialist is a dedicated Billing Support Specialist who is looking for a Billing Clerk position within a client-focused team.
  • Assesses account history, resolves defaulted accounts, and encourages investment in high-performing relationships by interacting with clients and outside collections agencies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved collections within 2 months.
  • Achieved a 75% reduction in inaccuracies.
  • Adept at resolving billing inquiries.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to upholding company values through a strong work ethic and drive.
  • Audited billing data for compliance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Generated specialized billing reports for management, enabling better oversight of cash flow and billing performance metrics.
  • Implemented a quality control initiative that cut billing errors by 81% and boosted departmental accuracy.
  • Served as a liaison between the finance and sales departments, ensuring that invoicing errors were reduced by 17% through better coordination.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced unresolved billing escalations by 46% after re-engineering the escalation procedures for customer accounts.
  • Utilized system to automate routine billing tasks, improving process efficiency by 74%, and ensuring compliance with SLAs.
  • Enhanced customer satisfaction by reducing billing disputes through proactive communication and swift resolution of 16+ discrepancies.
  • Generated and presented detailed aging and account analysis reports, enabling management to make data-informed decisions on receivables.
  • Analyzed historical billing data to identify errors, recovering 12 in lost revenue for the company.
  • Automated 45% of recurring billing cycles using custom scripts in Power BI, reducing required man-hours and increasing accuracy.

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • Lean Six Sigma for Financial Services Group
  • Microsoft Dynamics 365 User Group
  • National Association of Credit Management (NACM)
  • Electronic Transactions Association (ETA)
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • International Council of Nurses
  • Society of Human Resource Management
  • Data Analyst Professionals Network (DAPN)
  • American Financial Services Association (AFSA)

Certifications

  • First Aid/CPR Certified
  • Certified Professional in Health Care Billing (CPHB) – initiative
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Certified Healthcare Billing and Management Executive (CHBME) – metric
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Refund Specialist (CRS) – method
  • QuickBooks Certified User - Intuit
  • Remote Billing and Coding Certification – Cedar Works

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