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Skills

  • Developing proposals
  • Employee counseling on benefits options
  • Cross-functional team collaboration
  • Compliance with ACA, ERISA, and HIPAA regulations
  • Claims resolution and management
  • HR understanding
  • Explaining benefits
  • Comparing plans
  • Regulatory compliance
  • Health benefits administration

Work Experiences

  • Collaborated with third-party administrators.
  • Achieved a 62% reduction in health-related absenteeism.
  • Analyzed data for over 7 employees.
  • Captured and reported on benefits data patterns—use, costs, and complaints—insightfully shaping the offerings for 2022, strengthening retention by 37%.
  • Assisted in building communication strategies about new benefit offerings, contributing to a 40% increase in employee participation.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Achieved a 20% improvement in satisfaction.
  • Achieved a documented 73% improvement in workplace health.
  • Built a personal book of business with 9 clients and managed it.
  • Collaborated with cross-functional teams.

Summaries

  • Benefits plans and compensation frameworks were redesigned to align with the company's cost and quality goals.
  • 16+ years of experience administering benefits programs across multiple locations, ensuring continuous compliance and efficient claims management processes.
  • Within Human Resources, senior Health Benefits Coordinator and outstanding performer in performance reporting and quality assurance.
  • 4+ years of experience administering benefits programs.
  • Achieved a 26% boost in employee participation.
  • Employee Benefits Specialist Certification
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Accomplished Health Benefits Coordinator.
  • Achieved $3 in benefits cost savings through in-depth financial analysis and negotiation of health plan premiums for 12 employees.
  • Achieved 49% faster adoption rates.

Accomplishments

  • Documented and resolved standard which led to procedure.
  • Created a tiered benefits package that allowed employees to choose more personalized coverage options, increasing overall satisfaction and retention by 81%.
  • Managed benefits administration for 18 employees company-wide, ensuring timely processing and clarity of plan options during open enrollment periods.
  • Coordinated annual benefits audits which resulted in 43% fewer compliance discrepancies and increased regulatory adherence.
  • Improved claims inquiry response time by 60% by implementing a centralized communication platform for health benefits questions.
  • Reviewed and updated benefits plan documents and summary plan descriptions (SPD) for compliance, ensuring adherence to ERISA and DOL regulations for the 2019 plan year.
  • Achieved 69% reduction in health coverage disputes by implementing a transparent claims communication system.
  • Collaborated with finance to reconcile health benefits expenditures and deliver budget-saving strategies that reduced spend by 18 annually.
  • Integrated health benefits data with the organization's HRIS system, enhancing real-time reporting and decision-making capabilities.
  • Implemented a comprehensive communication strategy that improved employee understanding of available health benefits, leading to a 67% reduction in support calls.

Affiliations

  • Women's Healthcare Executive Network (WHEN)
  • Self-Insurance Institute of America (SIIA)
  • Professional Association for Health Care Office Management (PAHCOM)
  • Society of Women Engineers
  • Disability Management Employer Coalition (DMEC)
  • Certified Benefits Professional (CBP) Certification
  • Health Informatics Society of Portland
  • WorldatWork Society of Certified Professionals
  • Society for Human Resource Management (SHRM)
  • Workers' Compensation Research Institute (WCRI)

Certifications

  • CompTIA A+ Technician
  • Certified Plan Sponsor Professional (CPSP)
  • Certified Benefits Professional (CBP)
  • Certified Medicare Counselor (CMC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Wellness Program Coordinator (CWPC)
  • Chartered Benefits Consultant® (CBC)
  • Health Care Reform Update Certification
  • Senior Professional in Human Resources (SPHR)
  • Certified Healthcare Access Manager (CHAM)

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