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Skills

  • Operational improvement
  • Leading productivity initiatives
  • Supervision
  • Equipment preventative maintenance scheduling
  • MS Office
  • Client Communication and Coordination
  • Data reporting on print usage and production
  • Budgets
  • Knowledge of safety practices in reprographics
  • Production records management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Contributed to 71% decrease in equipment malfunctions.
  • Boosted information-sharing accuracy by 83%.
  • Addressed software failures.
  • Transported Jira to 18 months customer locations.
  • Cross-trained junior clerks in job prioritization.
  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Coordinated with third-party technicians.
  • Bound confidential audit reports.

Summaries

  • Consistently recognized for achieving 68% customer satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved precise, error-free outputs.
  • Analytical problem-solver.
  • Adept at managing print supplies and equipment.
  • Analytical problem solver who identifies and implements process improvements, saving 17 annually in departmental output costs by minimizing material waste.
  • Cut departmental waste by 64%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Coordinated sensitive document reproduction for executive teams.
  • Consistently recognized for achieving 40% customer satisfaction by delivering high-quality printed materials that meet detailed client specifications.

Accomplishments

  • Recalibrated high-speed printing equipment to resolve ongoing quality issues, reducing rejected work orders by 80%.
  • Collaborated across 4 departments to meet urgent reproduction needs during organizational events, completing 7 rush orders.
  • Provided support for large-scale document production during program, completing 8 reproduction jobs without any errors or delays.
  • Documented and resolved framework which led to metric.
  • Successfully completed rush orders with a 81% on-time delivery rate, helping expedite critical departmental projects.
  • Trained staff in advanced finishing techniques, enhancing the quality of binding, collating, and trimming services for internal clients.
  • Introduced inventory management strategies for print supplies, reducing stock shortages and cutting reorder delays by 74% weeks.
  • Collaborated with team of 18 in the development of category.
  • Achieved a 25% reduction in printing costs by optimizing reproduction workflows and implementing efficient paper usage and finishing techniques.
  • Processed over 7 reproduction jobs weekly, improving operational throughput by 68% in 2023 while adhering to compliance guidelines.

Affiliations

  • Print and Digital Media Certification Program
  • International Imaging Technology Council (IITC)
  • Industry Council for Professional Reproduction
  • Society for Imaging Science and Technology (IS&T)
  • American Marketing Association
  • International Association for Printing Process Engineers (IAPPE)
  • National Association of Professional Bindery (NAPB)
  • American Society of Safety Professionals
  • Binders' Network
  • American Society for Quality (ASQ)

Certifications

  • Certified Records Manager (CRM) by the Institute of Certified Records Managers
  • CompTIA A+ Technician
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Adobe Certified Professional (ACP) – InDesign 2020
  • Certified Public Accountant (CPA)
  • Green Belt Certification in Process Engineering Vantage 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Fiery Professional Certification Power BI - 2018 (For Print Workflow)
  • OSHA 10-Hour General Industry Certification 2018 for Workplace Safety

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