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Skills

  • Communications
  • Planning and executing bulk print jobs
  • High-volume document processing
  • Cross-departmental coordination for reproduction requests
  • Advanced photocopy machine operation
  • Equipment optimization
  • Leading productivity initiatives
  • Digital-to-paper workflow conversion
  • Error prevention and accuracy checks
  • Customer satisfaction focus in print delivery

Work Experiences

  • Decentralized bulk printing operations.
  • Contributed to 71% decrease in equipment malfunctions.
  • Kept supervisors up to date on production activities by documenting completed work, including work volumes, materials used, and any incidents or time lost.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with internal teams.
  • Achieved a 82% customer satisfaction rate by consistently delivering high-quality printed materials on time and meeting detailed specifications.
  • Achieved a 21% customer satisfaction rate.
  • Achieved a 67% time reduction for long print jobs.
  • Created user guides and tutorials for reproduction equipment, empowering departments to use self-service features and decentralizing bulk printing operations.
  • Coordinated with external vendors for print orders.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Customer-focused Reproduction Clerk.
  • Reproduction Clerk who is dedicated to maintaining cross-functional collaboration equipment in order to achieve consistent operation and minimal downtime.
  • Clear understanding of cross-functional collaboration and stakeholder engagement as well as cross-functional collaboration training.
  • Analytical problem solver who identifies and implements process improvements, saving 17 annually in departmental output costs by minimizing material waste.
  • Detailed knowledge of machine setup and adjustment.
  • Costs were consistently reduced while profits were increased.
  • Adept at communicating with external vendors.
  • Boosted team productivity by 56%.
  • Consistently recognized for achieving 68% customer satisfaction.

Accomplishments

  • Documented and resolved framework which led to metric.
  • Achieved a 25% reduction in printing costs by optimizing reproduction workflows and implementing efficient paper usage and finishing techniques.
  • Led training sessions on self-service printing features, enabling 14 departments to handle their own printing tasks and decentralizing reproduction services.
  • Maintained compliance with industry document reproduction standards, resulting in successful internal audits and improving client trust.
  • Streamlined the bulk printing process, reducing operational bottlenecks and improving job turnaround time by 57%.
  • Utilized advanced document finishing equipment, including binding and stapling, completing more than 18 projects per month.
  • Maintained and serviced high-speed printing equipment, reducing downtime by 23% and ensuring consistent workflow continuity.
  • Collaborated across 4 departments to meet urgent reproduction needs during organizational events, completing 7 rush orders.
  • Reduced project turnaround time by 38% during high-demand periods through successful collaboration with leadership to refine print strategies.
  • Recalibrated high-speed printing equipment to resolve ongoing quality issues, reducing rejected work orders by 80%.

Affiliations

  • National Association of Social Workers
  • Industry Council for Professional Reproduction
  • Technology & Manufacturing Association (TMA)
  • Toastmasters
  • Rotary International
  • Professional Order of Document Management
  • U.S. Print & Digital Media Industry Association
  • Global Print Network (GPN)
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Document Imaging Architect (CDIA+) from CompTIA
  • CMM Level II Certification Brightline (2021)
  • Advanced Finishing Equipment Operator Certification SAP
  • HP Print Production Certification Lakeside Partners 2018
  • Certified Business Analysis Professional (CBAP)
  • Fiery Professional Certification Power BI - 2018 (For Print Workflow)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • OSHA 10-Hour General Industry Certification 2018 for Workplace Safety
  • Certified Public Accountant (CPA)

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