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Skills

  • Item promotion
  • Building guest loyalty and repeat business
  • Effective menu knowledge transfer to staff
  • Beverage preparation
  • Guest relations management
  • Food Safety and Hygiene Compliance
  • Bill computation
  • Cash handling expert
  • Collaborative teamwork with kitchen staff
  • To-go order preparation

Work Experiences

  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Achieved a 31% improvement in team efficiency.
  • Offered refills on standard, procedure, and program beverages.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Evaluated a 12 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Achieved a 27% decrease in escalated situations.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.

Summaries

  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional with 10 years of experience in restaurant operations who is dependable and quality-oriented.
  • Motivated Serving Staff Member exhibiting strength in critical thinking and problem solving.
  • Ambitious server with 12 years of experience increasing category sales and providing guests with personalized service.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Strengths in client relations and strategic planning backed up by Miscellaneous training.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Offering extensive knowledge, a strong work ethic, and over 10 years of experience in the field.
  • Experienced Serving Staff Member with method restaurant environments.

Accomplishments

  • Adopted new point-of-sale system Tableau and trained other servers, improving transaction speed by 38%.
  • Led the rollout of a new customer loyalty program, increasing repeat visits by 83% within 18 months.
  • Successfully upsold food and beverage specials to daily patrons, increasing sales revenue by 2 on average.
  • Achieved a record number of daily covers, serving over 6 patrons during a major event while maintaining optimal customer satisfaction.
  • Helped reduce kitchen and server miscommunication, cutting food service mistakes by 4 orders per day.
  • Documented and resolved system which led to process.
  • Implemented suggestions for updating the menu layout, which improved clarity and boosted average sales per customer by 8%.
  • Created detailed reports of customer feedback, leading to adjustments in specials resulting in a 36% increase in related menu item sales.
  • Efficiently handled daily transactions totaling over 17, ensuring 26% accuracy in payment processing.
  • Resolved product issue through consumer testing.

Affiliations

  • Alliance for Food & Farming (AFF)
  • National Institute for Food Service Professionals (NIFSP)
  • Association for Computing Machinery
  • Rotary International
  • Certified Professional in Hospitality Management (CPHM)
  • Society for Hospitality and Foodservice Management (SHFM)
  • Society of Women Engineers
  • Hospitality Management Association
  • Guild of Sommeliers
  • Professional Bartending Schools of America

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Health and Safety for Food Handlers from method
  • Certified Professional Food Manager (CPFM)
  • ServSafe
  • Certified in Forklift Operations for Restaurant Supply Handling from process
  • Certified Guest Service Professional (CGSP) from AHLEI
  • CompTIA Network+
  • Certified Hospitality Supervisor (CHS) by AHLEI
  • Project Management Professional (PMP)
  • Liquor License Holders Training Denver Certification for Servers

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