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Skills

  • Recipes and menu planning
  • Food preparation
  • Customer engagement
  • Food portioning
  • Process improvement
  • Order delivery practices
  • Organization
  • Stocking and replenishing
  • Product quality control
  • Customer service excellence

Work Experiences

  • Loaded food, dishes, and utensils onto carts and trays to transport to designated tables from designated food preparation areas.
  • Authored training material for new team members.
  • Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking.
  • Adhered to expiration dates.
  • Achieved 53% above sales targets.
  • Achieved a 60% reduction in errors during peak hours.
  • Checked the kitchen equipment and appliances 10 times per week to make sure they were working properly.
  • Achieved 61% improvement during high-volume shifts.
  • Attracted an additional 16 customers per week.
  • Organized work areas to promote efficiency and set a good example in the kitchen.

Summaries

  • Counter Worker with 13 years of successful budget management and strategic planning experience.
  • A strong advocate for revenue growth.
  • Achieved a 52% reduction in peak hour service errors.
  • Adept at product knowledge.
  • Accurately processed inventory control.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • Achieved a reputation for precise cash management, reconciling up to $15 in daily sales revenue without discrepancies. Maintains accuracy and attention to detail in all financial transactions.
  • Built long-term relationships.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 30% improvement in sales targets.

Accomplishments

  • Resolved customer inquiries efficiently, reducing wait times and positively impacting customer satisfaction by 45%.
  • Served as the primary point of contact for resolving dine-in and takeout issues, maintaining customer loyalty and increasing repeat business by 23%.
  • Successfully addressed customer feedback, implementing solutions that improved feedback scores by 79% within 18 months.
  • Collaborated with team of 12 in the development of process.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate deliveries, improving average service time by 70%.
  • Played a role as part of a team that succeeded in achieving Employee of the Year, which highlighted the company's abilities in standard.
  • Successfully managed both counter service and large takeout orders during peak hours, maintaining operational flow and improving customer satisfaction by 30%.
  • Enhanced team efficiency by 64% through optimized shift scheduling and task allocation during peak hours.
  • Trained 14 new team members on POS systems and customer engagement, speeding up onboarding time by 49%.
  • Performed detailed quality checks on food and beverage orders, ensuring compliance with company standards and minimizing product return rates by 64%.

Affiliations

  • Association for Computing Machinery
  • Retail Management Institute
  • National Fast Casual Restaurant Association (NFCRA)
  • FoodSafety.gov Community
  • American Society of Safety Professionals
  • Lions Club
  • Retail Workers of America Union (RWAU)
  • National Restaurant Association (NRA)
  • Retail Bakers of America (RBA)
  • Freemason

Certifications

  • ServSafe Food Handler Certification
  • Basic Safe Food Handling Certification
  • Certified Frontline Service Professional (CFSP)
  • Customer Interaction Professional Certification (CIPC)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Barista Skills Certification
  • Certified Sales Associate (CSA)
  • Certified Food and Beverage Specialist (FBS)

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