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Skills

  • Supervision
  • Business operations
  • Documentation and control
  • Customer service
  • Payroll and budgeting
  • Scheduling
  • Data Management
  • Policy and procedure modification
  • Medical Office Management
  • Conflict resolution and mediation

Work Experiences

  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Collaborated with IT to enhance data management systems, increasing EMR data security and redundancy by innovative backup protocols.
  • Completed 11 employees' bi-weekly payroll.
  • Achieved 100% compliance during audits.
  • Achieved a 48% improvement in financial accuracy.
  • Aimed at increasing workflow efficiency.
  • Consolidated supplier relationships, saving the clinic over $10 annually while securing higher quality medical supplies.
  • Achieved a 38% audit success rate.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Achieved zero compliance issues during the 2018 audit.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Adaptable person with team leadership and performance reporting abilities.
  • Clinic Office Manager who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Achieved Top Performer accreditation.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Mandarin and Spanish are both conversational.
  • Clinic Office Manager is a multi-talented Clinic Office Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Improved revenue cycle management by introducing an automated billing system, which reduced errors and improved payment collection by 31%.
  • Automated appointment reminder systems, reducing no-shows by 72% and increasing overall clinic revenue by $9 annually.
  • Collaborated with team of 11 in the development of system.
  • Spearheaded initiative to enhance patient communications, boosting positive feedback by 30% through training and service improvements.
  • Negotiated long-term vendor contracts, securing cost-efficient service agreements that saved the clinic $17 annually.
  • Optimized clinic scheduling procedures to increase provider availability by 21% and reduce patient cancellations by 46%.
  • Implemented patient check-in kiosks, decreasing intake time, and improving patient throughput by 72%.
  • Piloted new digital health solutions integrating telemedicine, improving patient intake efficiency and expanding services.
  • Reduced patient wait times by an average of 8 minutes through a clinic-wide staff reorganization initiative, increasing patient satisfaction.
  • Streamlined insurance claim processing procedures, resulting in a 20% reduction in claim denial rates over 7 years.

Affiliations

  • American Board of Medical Management (ABMM)
  • Association of Professional Healthcare Office Managers (APHOM)
  • National Organization for Medical Office Professionals (NOMOP)
  • Medical Group Management Association (MGMA)
  • American Health Information Management Association (AHIMA)
  • Rotary International
  • National Healthcareer Association (NHA)
  • American Medical Group Association (AMGA)
  • Healthcare Administrative Professionals Association (HAPA)
  • International Council of Nurses

Certifications

  • Certificate in Budget and Financial Management - category
  • Certified Private Medical Practice Executive (CPMPE) - procedure
  • Healthcare Project Management Certificate - metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Lean Six Sigma Green Belt – procedure
  • Healthcare Compliance Certificate (CHC) - framework
  • Certified Clinical Medical Assistant (CCMA) framework
  • Electronic Medical Records (EMR) Specialist Certification - program
  • Patient Safety Certificate Program - standard

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