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Skills

  • MS Office
  • Due diligence analysis
  • Cross-functional collaboration
  • Problem-solving
  • CRM system proficiency (e.g., method)
  • Regulatory compliance
  • Problem resolution
  • Negotiation skills
  • Financial risk analysis
  • Financial documentation review

Work Experiences

  • Contributed to 38% growth in loan offerings.
  • Collaborated with cross-functional teams to implement a new loan origination system, reducing manual entry errors by 31%.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans.
  • Analyzed standard loan files.
  • Built and maintained relationships with new and returning clients, reducing client churn by 34% through the development of personalized service solutions.
  • Analyzed system loan files, leading to risk mitigation strategies that reduced loan default rates by 34%.
  • Collaborated with program customers to determine their needs and deliver system service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Over 13 years of experience assisting clients, scheduling payments, and reviewing credit histories.
  • Assisted in structuring commercial loans worth $4.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Conducted meticulous checks and quality controls.
  • Addressed potential issues.
  • Achieved 71% fewer compliance errors.
  • Client-focused Lending Assistant adept at monitoring loan portfolios, addressing potential issues, and reducing default rates by 70% across various regions.
  • Adept at risk management.
  • Conducted thorough data review.
  • Conducted data reviews and audits.

Accomplishments

  • Implemented a client-centric approach, reducing delinquency rates by 46% through personalized repayment schedules and continuous communication.
  • Managed a portfolio of 6 loan clients, ensuring all documentation met regulatory standards and minimizing compliance issues by 73%.
  • Aided in re-negotiating loan terms for clients struggling with repayments, resulting in a 77% reduction in overdue loans.
  • Provided assistance in structuring and securing program loans worth $14, improving the bank’s portfolio and financial health in 2015.
  • Collaborated with underwriters and borrowers to resolve outstanding issues in loan applications, decreasing approval delays by 8 days.
  • Increased repeat business by building relationships and offering tailored solutions, boosting loan renewal rates by 45%.
  • Resolved product issue through consumer testing.
  • Documented and resolved procedure which led to process.
  • Drafted and reviewed all borrower agreements for adherence to process, mitigating risk of financial penalties.
  • Led a process improvement project that decreased loan application processing times by 64%, enhancing applicant experience across two years.

Affiliations

  • Construction Financial Management Association (CFMA)
  • Mortgage Bankers Association (MBA)
  • National Association of Professional Mortgage Women (NAPMW)
  • National Association of Social Workers
  • Certified Mortgage Lender (CML) - 2016
  • Financial Management Association International (FMA)
  • American Society of Safety Professionals
  • National Association for Business Economics (NABE)
  • American Marketing Association
  • American Real Estate Society (ARES)

Certifications

  • Certified Credit & Risk Analyst (CCRA) – Northwind
  • Certified Residential Mortgage Specialist (CRMS) - Ironclad Systems
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Certified Mortgage Advisor (CMA) – Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • National Mortgage Licensing System (NMLS) License
  • Certified Assistant Loan Officer Certificate - Vantage
  • Certified Credit Research Analyst (CCRA) - Harbor & Co.

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