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Skills

  • Cash handling accuracy
  • Conflict resolution skills
  • Initiative equipment
  • Operational improvement
  • ATM Management
  • Relationship building and management
  • Cash Handling
  • First Aid/CPR
  • Fraud detection and prevention
  • Strong communication skills

Work Experiences

  • Became proficient in transactional operations.
  • Achieved higher customer retention rates.
  • Was given a regional branch recognition award for increasing sales by 17%.
  • Consistently exceeded framework and program goals set by Teller Intern by using quality assurance, budget management, and strategic planning in all professional interactions.
  • Achieved no adverse findings.
  • Kept a balancing record with a 9% accuracy rate.
  • Balanced cash flows for up to 12 accounts daily.
  • Assisted with end-of-day reconciliations.
  • Achieved results in several months.
  • Assisted in branch audits, ensuring all compliance and regulatory requirements were met with no adverse findings.

Summaries

  • Adaptable Teller Intern with advanced skills in cash drawer balancing, eliminating discrepancies and contributing to an error-free working environment daily.
  • Teller Intern with 4 years of successful performance reporting and team leadership experience.
  • Achieved 17% growth in sales.
  • Achieved a 24% first-interaction resolution rate.
  • Trustworthy Teller with experience working in a customer-oriented environment.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Cross-selling bank products and services is a strength of this versatile banking professional.
  • Cash handling, drawer balancing, loan processing, and inventory management are all skills I have.
  • Applied insights to improve service efficiency.
  • Teller Intern is a multi-talented Teller Intern who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Assisted in branch audits, ensuring compliance with method regulations without discrepancies.
  • Cross-sold financial products such as QuickBooks, achieving 80% of monthly sales targets.
  • Completed 6 teller transactions daily, maintaining 51% accuracy in balancing cash drawers.
  • Managed bank records in Power BI to ensure real-time updates on customer account activity, enhancing data accuracy.
  • Leveraged deep knowledge of framework to reduce manual errors in data entry by 66%.
  • Assisted in upselling premium financial services, contributing to a 60% increase in branch revenue.
  • Balanced and reconciled daily cash flow of over category, ensuring a 45% match to reported figures.
  • Increased operational efficiency by standardizing transaction workflows, reducing processing times by 2%.
  • Awarded President's Club for consistently exceeding 50% in branch revenue targets through active sales and marketing of products.
  • Ensured 23% adherence to anti-money laundering policies, helping the branch pass 2018 compliance audit with no findings.

Affiliations

  • American Financial Services Association – Student Member
  • Financial Literacy Initiative Coordinator – standard
  • American Society of Safety Professionals
  • Financial Services Forum (FSF) – Intern Affiliate 2018
  • Seattle Banking Association – Network Participant
  • Credit Union National Association (CUNA) – Volunteer Associate
  • Lions Club
  • Women In Banking & Finance (WIBF) – Emerging Professional Program
  • National Association of Black Accountants (NABA) – Active Member
  • International Association of Administrative Professionals

Certifications

  • Certified Customer Experience Professional (CCXP) - Northwind
  • Bank Teller Certification by American Bankers Association - 2015
  • Google Certified Professional Cloud Architect
  • Certified Financial Planning & Analysis (CFPA) Credential - Lakeside Partners
  • Certificate in Retail Banking Conduct of Business (RBCoB) - Lakeside Partners
  • Certified Digital Banking Specialist (CDBS) - 2016
  • Salesforce Fundamentals for Business Users Certification - 2024
  • Principles of Banking Certification - category
  • Certified Associate in Project Management (CAPM) - 2021
  • Cisco Certified Network Associate (CCNA)

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