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Skills

  • Federal lending guidelines
  • Standard guidelines
  • Ability to deliver results
  • Healthcare delivery systems management
  • Delinquent client notification
  • Policy standards and guidelines
  • Delivery truck direction
  • Meal delivery
  • Delivery estimations
  • Standard guidelines

Work Experiences

  • Oversaw the production of 18 wedding cakes in 6 weeks, with a high level of customer satisfaction from scheduling to final delivery.
  • Analyzed previous years’ sales data to forecast demand, successfully reducing out-of-stock items during peak bakery hours by 74%.
  • Kept spoilage to a minimum by generating turn movement and maintaining monthly inventory.
  • Made bread, rolls, cookies, cupcakes, pie crusts, and other baked goods by rolling, cutting, and shaping dough.
  • Continuously evaluated product offerings, phasing out low-performers while introducing new items that increased profitability by 20%.
  • Assisted with bakery accounting, including invoice entry and payroll administration.
  • Continuously evaluated product offerings.
  • Was in charge of preparing and reviewing sales reports.
  • Measured, mixed, and prepared raw materials according to company specifications and recipes.
  • Coordinated with local event planners.

Summaries

  • Accomplished in ensuring compliance with HACCP and other health department protocols, culminating in a Innovation Award and consistently exceeding food safety standards.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Expert in process with a strong aptitude for automated and optimized.
  • Ability to recognize program issues and integrate system solutions to achieve program.
  • A talented baker who enjoys putting modern spins on classic baked goods.
  • Committed to providing excellent customer service and assisting customers in choosing the best baked goods for their events.
  • CPA certified
  • Donuts, cookies, cupcakes, and tarts of exceptional quality are among the company's specialties.

Accomplishments

  • Maintained accurate inventories and eliminated overstock issues, improving cash flow by reducing excess stock by 12 days.
  • Developed a standard recipe costing sheet, helping the team maintain consistent quality and accurate pricing across 7 bakery product lines.
  • Reduced employee turnover by 79% via implementation of a new performance management system with clear KPIs.
  • Reduced labor costs by optimizing staff schedules, leading to a 16% improvement in department profitability.
  • Trained new employees on deli and bakery operations, leading to a 17% improvement in order accuracy over two years.
  • Implemented a rigorous food safety protocol, resulting in 5 consecutive health inspections with outstanding ratings.
  • Managed supplier relationships to negotiate better pricing, reducing food product costs by 69% while maintaining high standards.
  • Facilitated a department reorganization that improved workflow efficiency and decreased order preparation times by 22%.
  • Collaborated with the marketing team to introduce a new digital menu, resulting in a 69% increase in online orders.
  • Collaborated with the corporate office to redevelop the pricing strategy for deli items, which drove revenue growth of 76% year-over-year.

Affiliations

  • Enrolled in Online Culinary Workshops through ServiceNow, focusing on global trends in bakery and deli product offerings 2015
  • Active participation in Deli & Bakery Safety Committees to enhance food handling safety procedures 2022
  • Certified trainer under program for food safety and hygiene practices in bakery and deli operations 2020
  • Collaborated with the American Culinary Federation (ACF) to expand product creativity and presentation techniques 2018
  • Graduate of standard’s Retail Leadership Certificate Program, specializing in grocery and deli management 2016
  • Earned certifications in Lean Six Sigma Green Belt to improve process efficiencies in stock management and waste reduction 2019
  • Certified in HACCP principles through procedure, ensuring adherence to food safety protocols 2015
  • Affiliated with the American Institute of Baking (AIB) for advanced baking, food safety, and quality control knowledge 2018
  • Lead role in local Chamber of Commerce’s Grocer Committee, contributing expertise in managing small to medium food enterprises 2015
  • Member of the Food Marketing Institute (FMI), gaining insights into consumer-driven strategies, especially in prepared foods 2019

Certifications

  • Introduction to Artisan Baking & Pastry Certification - Harbor & Co.
  • Advanced Food Handling Certification - Massachusetts
  • Cisco Certified Network Associate (CCNA)
  • Certified Bakery Manager (CBM) - product
  • Microsoft Office Specialist (MOS)
  • Apple Certified Associate (ACA)
  • Certified Retail Supervisor (CRS) – Beacon Labs
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Retail Supply Chain Operations (CRSO) - Lakeside Partners

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