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Skills

  • Seasoned in medical clinical procedures
  • Medication dispensing
  • Cross-training program design
  • Hiring and recruitment
  • Hourly staffing adjustments
  • Emergency team rapid response
  • Conflict resolution between patients, families, and staff
  • Relationship building and retention
  • Integration of new technology into workflows
  • Critical care unit rounding

Work Experiences

  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Achieved results within metric.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Appointed as the Clinical Shift Coordinator representative on the healthcare quality board, driving initiatives that led to compliance with process ahead of schedule.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Achieved 45% reduction in response times.
  • Achieved results during 10 consecutive reviews.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Was in charge of a group of 4 pharmacy technicians.

Summaries

  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Adept at aligning shift operations with hospital-wide performance initiatives, maintaining compliance with initiative and promoting excellence in patient care and resource management.
  • Within Food and Beverage, senior Clinical Shift Coordinator and outstanding performer in stakeholder engagement and strategic planning.
  • Achieved metric.
  • Achieved measurable improvements in safety.
  • Acted as lead coordinator during critical incidents.
  • Achieved excellence in shift management.
  • Staff development that results in high-performing teams has been recognized.
  • Achieved results without additional budget requirements.

Accomplishments

  • Coordinated bi-weekly staff training sessions focusing on critical care and triage protocols, leading to a 57% improvement in operational response times during emergencies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a 84% reduction in shift-based patient complaints by developing a feedback system that encouraged continuous team improvements.
  • Developed a reporting system for tracking and analyzing shift-specific metrics, which led to targeted interventions and a 33% improvement in satisfaction scores.
  • Collaborated on the implementation of new healthcare regulations in partnership with department heads, achieving full compliance with program months ahead of the official deadline.
  • Reduced unnecessary overtime by reconfiguring shift assignments and aligning staff availability with patient volume predictability methods, saving $12 in annual labor costs.
  • Initiated the use of Salesforce for real-time staffing adjustments, ensuring continuous coverage during unexpected absences and reducing incidents of understaffing by 58%.
  • Successfully maintained full staffing levels for 15 shifts/week through the development and execution of dynamic scheduling protocols, minimizing reliance on temp staff.
  • Facilitated conflict mediation among interdisciplinary teams, fostering a collaborative environment and improving team morale by 56%.
  • Enhanced the team’s emergency preparedness by spearheading monthly disaster readiness simulations, improving response times by 33%.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • International Council of Nurses
  • Lions Club
  • National Association for Healthcare Leadership (NAHL)
  • American College of Health Care Administrators (ACHCA)
  • American Case Management Association (ACMA)
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Accreditation Council for Graduate Medical Education (ACGME)
  • American Board of Quality Assurance and Utilization Review Physicians (ABQAURP)
  • American Society of Safety Professionals

Certifications

  • Basic Life Support (BLS) Certification, category
  • Certified Professional in Health Information Technology (CPHIT) – Meridian
  • Certified Healthcare Technology Specialist (CHTS), 2020
  • Chronic Care Professional (CCP) Certification - HealthSciences Institute
  • Certified Clinical Documentation Improvement Practitioner (CCDI) – system
  • Medication Administration and Reconciliation Certification – initiative
  • Certified Public Accountant (CPA)
  • Infection Prevention and Control (CIC) – Certification Board for Infection Control and Epidemiology
  • Salesforce
  • Google Certified Professional Cloud Architect

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