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Skills

  • Merchandising operations
  • Contract negotiation/review/drafting
  • Product ordering
  • Communications
  • Inventory management
  • Supply chain logistics
  • Weekly Payroll
  • Internal auditing
  • Budgets
  • Bilingual in Japanese

Work Experiences

  • Achieved highest quarterly sales growth.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Increased sales by 10% by providing purchase advice and promoting additional products.
  • Provided hands-on assistance to customers in order to provide support and stay up to date on their preferences and purchasing habits.
  • Achieved a 24% improvement in profit margins.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Taught my team members how to use effective strategies to meet operational and sales goals.

Summaries

  • Within Miscellaneous, senior Convenience Store Manager and outstanding performer in project management and process improvement.
  • Accomplished retail management professional.
  • Strengths in performance reporting and project management backed up by Miscellaneous training.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Astute Convenience Store Manager who is dedicated to providing excellent customer service and assistance.
  • Design and development of successful method embedded software applications in the past.

Accomplishments

  • Developed cross-promotional partnerships with nearby businesses, increasing foot traffic by 65% during mutual events and sales.
  • Researched
  • Enhanced daily operational efficiency by streamlining cashier processes, reducing customer wait times by 42% during peak hours.
  • Guided
  • Resolved product issue through consumer testing.
  • Implemented a new shift scheduling system that improved employee coverage during high-traffic periods while reducing labor costs by 80%.
  • Initiated
  • Improved
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Recommended

Affiliations

  • American Marketing Association
  • Institute for Performance and Learning (IPL) – Affiliation for Team Training & Skills Development
  • American Medical Informatics Association
  • Project Management Institute (PMI) Affiliate, Retail Project Track
  • National Association of Social Workers
  • Participated in Customer Service Excellence Workshops by initiative – 2019
  • Business Networking International (BNI) Local Chapter Involvement
  • Conferences and Conventions, National Association of Convenience Stores (NACS) – Focus on Latest Retail Tech
  • Association of Information Technology Professionals
  • Society of Human Resource Management

Certifications

  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Certified Sales and Customer Relationship Management (CSCRM), Northwind
  • Certification in Merchandising and Display Optimization, Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Loss Prevention Management, Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • OSHA 30-Hour General Industry Safety and Health Certification – 2020

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