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Skills

  • Customer complaint resolution
  • Positive learning process
  • Contract negotiation/review/drafting
  • Cash reconciliation
  • Conflict resolution
  • Accounts payable/receivable
  • Inventory management
  • Results-oriented
  • Computer literate
  • Territory Sales Experience

Work Experiences

  • Conducted research to find appropriate answers to customer questions.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Increased market share and earned #9 ranking by leapfrogging competitors.
  • Increased profits by setting ambitious sales goals, motivating salespeople, directing improvements in customer service, and automated.
  • Taught newly hired Convenience Store Managers how to upsell using workflow optimization and process improvement, boosting job expertise within two years.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Achieved results during 16 months.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Marked down clearance items and moved merchandise to its proper location in the store.

Summaries

  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 23% growth during key promotional periods.
  • Accomplished at managing daily sales reporting and cash reconciliation, ensuring 75% accuracy and identifying key areas for improvement.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Accomplished retail management professional.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Collaborated with team of 2 in the development of procedure.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Improved staff productivity by 75% through the implementation of time management training and shift scheduling automation.
  • Improved
  • Developed
  • Trained
  • Resolved product issue through consumer testing.
  • Facilitated the seamless onboarding of new hires which contributed to reducing the learning curve by 9 weeks and improving performance outcomes.
  • Prepared

Affiliations

  • Business Networking International (BNI) Local Chapter Involvement
  • Conferences and Conventions, National Association of Convenience Stores (NACS) – Focus on Latest Retail Tech
  • Lions Club
  • Council of Supply Chain Management Professionals (CSCMP) Affiliate, Emphasis on Retail Logistics
  • National Retail Federation (NRF) Member
  • Emergency Management Institute (EMI) Certification – Emergency & Risks Management in Retail Environments, 2024
  • Certified Customer Service Professional (CCSP) Member
  • American Customer Satisfaction Index (ACSI) Affiliate for Customer Satisfaction Standards
  • American Society of Safety Professionals
  • National Association of Social Workers

Certifications

  • Certified Retail Business Manager (CRBM), 2020
  • ServSafe
  • Certified Workforce Development Specialist (CWDS), 2020
  • Certified Specialist in Retail Technology Solutions, Brightline
  • Point of Sale (POS) Systems Management Certification, Harbor & Co.
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Sales and Customer Relationship Management (CSCRM), Northwind
  • Certified Financial Literacy Trainer (CFLT), Northwind

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