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Skills

  • Attention to detail in client services
  • Filing and data archiving
  • Process improvement
  • Operational improvement
  • Customer retention strategies
  • Team training and development
  • Interpersonal communication
  • Staff collaboration
  • MS Office
  • Physical therapy administration

Work Experiences

  • Achieved $13 growth in annual revenue.
  • Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
  • Remained alert to client problems or health issues and responded competently.
  • Achieved a 13% revenue lift.
  • Was in charge of 13 household employees, contractors, and vendors.
  • Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
  • Achieved 9 process improvements.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Provided staff coaching, mentoring, and consultation to improve performance and professional development.
  • Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Exceptionally well-organized and capable of anticipating client needs.
  • Costs were consistently reduced while profits were increased.
  • When reviewing instructions and medical charts to administer medications and treatments correctly, be thorough.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • When entering patients' homes and interacting with them for professional and personalized care services, be upbeat.
  • Several years of experience assisting executives in high-stress, high-profile positions.
  • Experienced non-medical care provider with 9 years of in-home care experience.
  • Geriatric care specialist with experience providing companionship and direct assistance to clients with cognitive impairment.
  • Client Service Provider is a multi-talented Client Service Provider who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Optimized service portfolio for Law Enforcement and Security customers, boosting re-order rates by 75%.
  • Helped design and integrate KPIs and performance metrics into the client services department, driving measurable improvements in service quality.
  • Identified upsell and cross-sell opportunities, generating an additional revenue stream of 13 for the fiscal year.
  • Effectively synchronized customer service operations with vendor relationship management to cut costs by 17% %.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of program.
  • Contributed to the revision of service contracts, resulting in 13 extra revenue generation while addressing client concerns effectively.
  • Implemented Salesforce CRM automation, resulting in 55% more efficient project follow-up and reporting.
  • Improved client outreach workflows, reducing response time by 55% % and increasing query resolution by 6%.
  • Recognized for outstanding performance in client satisfaction, contributing to Lakeside Partners’s receipt of Outstanding Service Award.

Affiliations

  • Global Business Travel Association (GBTA) – Client Account Management
  • Freemason
  • Business Networking International (BNI) – Client Retention Group
  • Jaycees
  • Association of Information Technology Professionals
  • National Retail Federation (NRF) – Client Relations and Customer Service
  • CompTIA Customer Service Professional Certification
  • Society of Human Resource Management
  • American Association of Client Support (AACS)
  • Association for Talent Development (ATD) – Client Engagement Chapter

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • ITIL Foundation Certification for Client & IT Service Management
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Certified Service Management Professional (CSMP) by category
  • Client Retention Specialist Certification (CRSC) by Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Client Services Leader (CCSL)
  • Certified Communication Professional in Client Services (CCPCS)

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