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Skills

  • Interdepartmental collaboration
  • Item promotion
  • Effective communication with kitchen staff
  • Table setting
  • Bill computation
  • Inventory control and waste reduction
  • Health and Safety Regulations
  • Menu memorization
  • To-go order preparation
  • Hospitality service expertise

Work Experiences

  • Adhered to health and safety standards.
  • Solicited feedback from customers, resolved issues, provided additional items, and improved throughout the meal.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Achieved a 38% customer return rate year-over-year.
  • Adapted quickly to last-minute client requests, increasing flexibility and boosting overall client satisfaction by 48%.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Managed food resources, memorized orders, and coordinated service in a 10-table restaurant.
  • Offered refills on system, method, and initiative beverages.

Summaries

  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Cater Waiter and outstanding performer in vendor management and workflow optimization.
  • Expert in the field of food and beverage.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Cater Waiter who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • With careful organization, he is an effective creator of service structures.
  • Because of friendliness, prompt service, and coordinated, consistently received customer satisfaction ratings of 3%.
  • Cater Waiter with over 18 years of category and method service experience.

Accomplishments

  • Received Excellence Award for providing top-tier service during a framework, resulting in process.
  • Created a standardized food order communication protocol reducing kitchen errors and improving meal accuracy by 41%.
  • Effectively coordinated back-of-house and front-of-house teams during a 16 course meal, maintaining exceptional service flow.
  • Led the beverage service team at system, ensuring compliance with local alcohol regulations and mitigating liabilities.
  • Directed a high-volume event with up to 15 attendees, ensuring all dietary preferences were adhered to seamlessly.
  • Mentored new wait staff on service procedures, resulting in 17% faster onboarding times and minimized training period.
  • Supervised seamless execution of VIP service at framework, ensuring key guest needs were met in a high-stress environment.
  • Reduced waste by 32% through strategic portion control, without compromising guest satisfaction or food quality.
  • Adapted quickly to last-minute changes in dietary requests, ensuring seamless guest experiences without delays or cross-contamination.
  • Helped create a team rotation system for large events to prevent burnout during long service hours, boosting team morale and retention.

Affiliations

  • Society of Human Resource Management
  • Learned advanced client relationship strategies through membership with the Customer Service Institute of America (CSIA).
  • Numbered among the elite cater waiters recognized at the 2016 Annual Hospitality Awards for adherence to best service practices.
  • Volunteered as an Event Production Assistant for initiative, gaining key insights into large-scale event catering setup and service.
  • Participated in ongoing training programs on Health and Safety Standards for food services through process.
  • Jaycees
  • Affiliated with the International Caterers Association (ICA) to stay current with catering trends and customer service standards.
  • Participated in the 2024 Certified Banquet Manager (CBM) program hosted by the National Food Service Management Institute.
  • Rotary International
  • Certification in Event Planning and Management from Cedar Works, assisting in the successful implementation of guest accommodations for diverse events.

Certifications

  • Food Safety Supervisor Certification Columbus
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Alcohol Management Professional (CAMP), 2024
  • Certified Special Events Professional (CSEP) - 2019
  • Event Planning and Management Certification - Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified Culinary Professional (CCP) - Harbor & Co.
  • Forklift and Material Handling Safety Certification, 2018

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