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Skills

  • Recruitment
  • Project management
  • Data Management
  • Data analysis
  • Strategic planning and execution
  • Human resources management
  • Dinner service planning
  • Employee scheduling
  • Hardware evaluation
  • Performance Analysis

Work Experiences

  • Solved
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Oversaw a successful turnaround that resulted in the elimination of over $4 in debt in 18 months.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $16.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Assessed employee performance over a two years period and provided constructive feedback to help them improve.
  • Created consumer and wholesale products and identified distribution targets.

Summaries

  • Director of Operations with 6 years of successful client relations and workflow optimization experience.
  • Fluent in both English and Spanish.
  • Proven experience building scalable customer service operations infrastructures and using social media to nurture customer relationships.
  • Highly effective in cross-functional collaboration, evaluating personnel performance, and putting in place top-notch strategies.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Expert
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.

Accomplishments

  • Resolved product issue through consumer testing.
  • Advised
  • Represented
  • Identified
  • Resolved
  • Directed a cross-functional team through a major organizational restructuring, resulting in improved operational efficiencies and a 24% reduction in overhead costs over several months.
  • Recorded
  • Researched
  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Documented and resolved standard which led to system.

Affiliations

  • Strategic Partner - Institute of Supply Chain Management (ISM) Initiated procedure
  • International Council of Nurses
  • Society of Human Resource Management
  • Co-Chair - Global Operations Management Symposium planning committee since 2020
  • Vice President - International Association of Operations Management Professionals Boston, 2023 – Present
  • Participant - Kaizen Institute Global Affiliates, Operational Efficiency Focus
  • Mentor - Women in Operations Leadership Program at Lakeside Partners
  • Association of Information Technology Professionals
  • Award Recipient - Excellence in Operations & Logistics Award by system, 2019
  • Panelist - International Conference on Operational Management and Process Optimization

Certifications

  • Certified Procurement Professional (CPP)
  • Oracle Business Process Management (BPM) Certification
  • Logistics Management Professional Program (LMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Change Management Specialist (CMS) by MSI
  • Certified Public Accountant
  • Certificate in Strategic Business Management by category
  • SHRM Certified Professional (SHRM-CP)
  • Certified Manager (CM) by ICPM
  • ITIL Foundation Certification

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