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Skills

  • AR/AP
  • Memorization and recall
  • Conference planning
  • Troubleshooting skills
  • Advanced MS Office Suite
  • Accounts payable / accounts receivable
  • Personable and outgoing
  • 3 WPM typing speed
  • Classroom supplies ordering
  • Bookkeeping

Work Experiences

  • Devised systems for organizing records, contracts, agendas, and reports to maintain order and improve information tracking.
  • Reduced financial errors by managing commercial property accounting to ensured accuracy.
  • Lowered my overhead by taking on more responsibility for creative and administrative projects.
  • Was in charge of directing visitors as well as routing deliveries and courier services.
  • Was in charge of a high-volume, multiple-call telephone switchboard.
  • Performed a wide range of administrative, financial, and service-related functions through coordinated and automated.
  • Effectively interacted with Program Support Specialist and Program Support Specialist, took detailed notes, and distributed minutes to all attendees in one year meetings.
  • Created and updated Tableau spreadsheets for tracking, analyzing, and reporting on framework and process data.
  • Managed client correspondence and communications while optimizing office functions.
  • Did clerical work such as typing, answering phones, and filling out forms.

Summaries

  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as framework and standard.
  • With excellent communication skills and a positive attitude, I am accurate, diligent, and dependable.
  • Delivering critical clerical support to internal teams, customers, vendors, and other stakeholders has proven to be a success.
  • Reliable Program Support Assistant seeking to apply 3 years of cross-functional collaboration and budget management experience to the Program Support Specialist position.
  • Exceptional at keeping files organized and composing professional correspondence.
  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Program Support Specialist is a skilled Program Support Specialist who can train new administrative professionals, support program needs, and manage projects with little supervision.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as process improvement and project management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Conducted root cause analysis on program bottlenecks, resulting in recommendations that decreased turnaround times by 43%.
  • Led efforts in program scalability, assisting in expanding service outreach by 33% without increasing costs or headcount.
  • Coordinated cross-functional team efforts that led to a 80% improvement in service delivery times and boosted customer engagement metrics.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Implemented capacity planning initiatives that reduced program bottlenecks and improved resource allocation by 69%.
  • Awarded “Employee of the Month” for delivering outstanding administrative support.
  • Developed and implemented a document management system using Microsoft Excel, reducing document retrieval times by 14 minutes on average.
  • Built dynamic dashboards to monitor real-time program progress, enabling department heads to make timely decisions and resulting in a 50% improvement in deliverable timelines.
  • Updated and maintained company database to reflect current and accurate client records for more than 15 accounts.
  • Coordinated team schedules using framework, reducing scheduling conflicts and enhancing project delivery times by 36%.

Affiliations

  • Society of Human Resource Management
  • National Association of Planning and Support Services (NAPSS) - Led panels on risk assessment at 2023 conference
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Association for Computing Machinery
  • Analysis and Decision-Making Association (ADMA) - Regular contribution to publications on data analysis for program improvement
  • Association for Supply Chain Management (APICS)
  • Workplace Mediation Experts Association (WMEA) - Completed certification, member since 2015
  • Customer Experience Professionals Association (CXPA) - Engaged as a community member in communication alignment strategies
  • Toastmasters International - Competent Communicator, focusing on presentation and public speaking for professional settings

Certifications

  • Advanced Risk Management Certification - Harbor & Co.
  • Certified Professional in Project Management (CPPM)
  • Certified Public Accountant
  • Microsoft Certified: Azure Fundamentals
  • ISO 9001:2015 Lead Auditor Certification
  • Program Support Specialist Certification - Brightline 2015
  • Procedure, Microsoft Office Specialist: Certificate
  • Certified in Governance of Enterprise IT (CGEIT)
  • ITIL Foundation Certification
  • Certified Ethical Hacker (CEH)

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