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Skills

  • AR/AP
  • Certified in 10-key
  • Office administration
  • 3 WPM typing speed
  • Accounts payable / accounts receivable
  • Sage 50 US proficiency
  • Contract agreement preparation
  • Textbook issuance
  • Bookkeeping
  • Sorting packages

Work Experiences

  • Organized meetings and set up meeting rooms.
  • Was in charge of assigning executive tasks as well as managing complex calendars and administrative functions.
  • Did clerical work such as typing, answering phones, and filling out forms.
  • Responded to customer service inquiries in a thorough and timely manner.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Helped senior administrative professionals with their day-to-day tasks.
  • Compiled annual budget recommendations for the end of the fiscal year.
  • Wrote and edited correspondence, forms, reports, and calendars, among other things.
  • Converted physical files to digital records by scanning them.
  • Reduced financial errors by managing commercial property accounting to ensured accuracy.

Summaries

  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as framework and standard.
  • With excellent communication skills and a positive attitude, I am accurate, diligent, and dependable.
  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • Expert and knowledgeable in security, service, and clerical requirements.
  • Within Miscellaneous, senior Program Support Specialist and outstanding performer in budget management and quality assurance.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as process improvement and project management.
  • 3 years of experience in general office procedures, team leadership and stakeholder engagement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Prepared to bring 7 years of experience to Beacon Labs and take on a new and challenging role.

Accomplishments

  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Documented and resolved standard which led to category.
  • Collaborated with external vendors to streamline supply management processes, cutting costs by 47% and optimizing inventory levels.
  • Earned “Employee of the Year” in 2017.
  • Developed key training manuals for new program procedures that improved onboarding time for new staff by 42%.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Enhanced program participant communication protocols, raising engagement rates by 19% via targeted outreach using ServiceNow.

Affiliations

  • Business Process Management Institute (BPMI) - Active memberships since 2015
  • Freemason
  • Rotary International
  • Global Quality and Continuous Improvement Network (GQCIN) - Member, focusing on workflow enhancement for operational programs
  • International Association of Administrative Professionals
  • Toastmasters
  • American Society of Administrative Professionals (ASAP) - Certified in Office Management Specialization
  • Young Professionals in Program Management Network (YPPM) - Board member since 2020
  • Institute for Operational Excellence (IOE) - Completed training program in data-driven decision-making
  • National Association of Program Directors (NAPD) - Member

Certifications

  • CompTIA Security+
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • ITIL Foundation Certification
  • ServSafe
  • ISO 9001:2015 Lead Auditor Certification
  • Certified Administrative Professional (CAP)
  • Certified Ethical Hacker (CEH)
  • CompTIA Network+
  • Fundamentals of Business Analysis Certificate - Harbor & Co. 2018

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