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Skills

  • Seasoned in medical clinical procedures
  • Relationship building and retention
  • Critical incident debriefing
  • Chronic disease treatment
  • Occupancy strategies
  • Accreditation coordination
  • Loss prevention management
  • Electronic health record management
  • Profit improvements
  • Evidence-based medical interventions

Work Experiences

  • Collaborated with attending specialists.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Coordinated with external agencies for disaster support.
  • Coordinated patient handovers.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Achieved a 77% reduction in hospitalizations.
  • Chaired the committee for revising emergency preparedness plans.
  • Administered urgent care operations for a residential facility.
  • Coordinated seamless patient handovers through improved documentation practices, reducing transfer complications by 32%.

Summaries

  • Achieved a 84% increase in patient satisfaction.
  • With more than 17 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Achieved a 33% decrease in surgical complications.
  • Develop and lead an office staff that is productive and efficient.
  • Entry-level Pharmacy Manager with exceptional client relations and strategic planning knowledge.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Achieved results in 18 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Risk assessment and vendor management experts.
  • Achieved a 31% decrease in hospital admissions for chronic disease patients.

Accomplishments

  • Mentored a team of 12 junior medical staff, resulting in an average performance review score increase of 7%.
  • Successfully managed over 2 complex trauma cases annually, implementing best practice care standards that reduced patient recovery times by 18%.
  • Worked closely with department heads to establish a new communication protocol, significantly reducing patient handover times by 26%.
  • Identified gaps in infection control procedures and pioneered a corrective plan, leading to a 73% reduction in hospital-acquired infections.
  • Successfully facilitated the transition of new staff during a high turnover period, maintaining departmental efficiency at 17% above the hospital average.
  • Coordinated with specialists to plan comprehensive, multi-stage treatments for trauma patients, resulting in a 53% improvement in patient recovery outcomes.
  • Documented and resolved initiative which led to metric.
  • Led initiatives to align department operations with updated regulatory standards, passing annual audits with a compliance rate of 73%.
  • Advised on the implementation of telehealth services, enabling the institution to service 6% more patients remotely within 2023.
  • Initiated and oversaw electronic health record system upgrades, reducing administrative errors by 80% and improving patient data accuracy.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Australian Medical Association (AMA)
  • Association for Palliative Medicine of Great Britain & Ireland (APM)
  • International Association for Hospice & Palliative Care (IAHPC)
  • American Association of Physician Leadership (AAPL)
  • Society of Hospital Medicine (SHM)
  • International Association of Administrative Professionals
  • College of Physicians and Surgeons (Phoenix Chapter)
  • American Conference on Physician Health (ACPH)
  • American Academy of Family Physicians (AAFP)

Certifications

  • CompTIA Network+
  • Fundamentals of Critical Care Support (FCCS)
  • Infection Control Certification from procedure
  • Certificate in Disaster Management and Emergency Preparedness
  • Certificate in Medical Ethics and Law
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Clinical Decision Support System (CDSS) Certification
  • Certified Medical-Surgical Registered Nurse (CMSRN)
  • Advanced Trauma Life Support (ATLS) Certification

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