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Skills

  • Business operations
  • Client needs assessments
  • Public speaking and presentations
  • Crisis intervention techniques
  • Client progress monitoring and follow-up
  • Interviewing skills
  • Advocacy with local/state agencies
  • Team leadership and supervision
  • Budget Management
  • Emotional intelligence and empathy

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted needs assessments across Columbus.
  • Created a productive communication channel.
  • Achieved results within 18 months.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Oversaw the delivery of method project by framework team, which resulted in process.
  • Conducted needs assessments across Chicago, identifying gaps in services and introducing ServiceNow to fill this gap.
  • Demonstrated exceptional leadership.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Advocated for clients receiving method assistance, resulting in procedure with local/state agencies.

Summaries

  • Community advocate known for building strategic partnerships with 11 businesses, ensuring job placement opportunities for underserved community members.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Fluency in both French and Spanish.
  • Professional with over 11 years of experience working in the community to provide information on available programs.
  • Bringing extensive experience in nonprofit program development.
  • Accomplished supervisor skilled in conflict resolution.
  • Advocated for clients within various legal systems.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Conducted gap analysis.

Accomplishments

  • Reduced operational costs by 16% through optimizing budget allocation and securing donations from 12 local businesses.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and maintained relationships with over 5 local vendors to secure supplies at reduced cost for community-driven charitable programs.
  • Liaised between 14 vendors and community groups to develop sustainable service offerings that improved resource availability.
  • Documented and resolved metric which led to procedure.
  • Increased client satisfaction by 77% after optimizing scheduling protocols through new outreach techniques and communication strategies.
  • Evaluated community program impact using data analysis techniques, resulting in key improvements which drove engagement up by 63%.
  • Executed resource coordination with 17 third-party organizations to support community investments in housing stability and job training.
  • Trained and supervised a team of 2 volunteers, fostering leadership skills and increasing volunteer engagement and retention rate.
  • Coordinated wellness workshops for 4 community members, resulting in a 54% increase in health awareness within the underserved population.

Affiliations

  • Local Youth Advisory Council – Atlanta
  • Rotary International
  • American Red Cross – Raleigh Outreach Coordinator
  • Points of Light Foundation
  • National Organization for Human Services (NOHS)
  • Society of Human Resource Management
  • Global Network of Cities and Local Governments (UCLG)
  • Urban Affairs Association (UAA)
  • National League of Cities (NLC)
  • International Federation of Social Workers (IFSW)

Certifications

  • CompTIA Security+
  • Certificate in Strategic Leadership for Community-Based Organizations - system
  • Global Career Development Facilitator (GCDF), Center for Credentialing and Education
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified in Geographic Information Systems for Community Planning - Meridian
  • Certified Community Action Professional (CCAP), National Community Action Partnership
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Nonprofit Leadership Alliance Certification (CNLA)
  • Project Management Professional (PMP) - Project Management Institute

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