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Skills

  • Contract analysis and review
  • Dispute resolution management
  • First Aid/CPR
  • Calculating settlement values
  • Cross-departmental collaboration
  • Client Satisfaction Improvement Strategies
  • System equipment
  • Legal compliance research
  • Customer Communication and Engagement
  • Stakeholder relationship management

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Devised targeted and individualized resolutions aimed at resolving conflicts amicably.
  • Achieved an 57% increase in resolved cases.
  • Achieved the highest dispute resolution rates.
  • Achieved 50% resolution success.
  • Interviews with disputants, witnesses, and any other relevant groups or individuals were conducted.
  • Achieved a 81% year-over-year reduction in legal claims.
  • Arbitrated and mediated disputes.
  • Looked for industry trends on social media and through online sources.
  • Acted as a liaison between disputing parties and regulatory agencies, ensuring compliance and avoiding legal penalties in 38% of cases.

Summaries

  • Collaborative and determined, successfully resolving consumer complaints and delivering a 28% reduction in similar disputes over three years.
  • Dispute Coordinator with 3 years of successful client relations and strategic planning experience.
  • Costs were consistently reduced while profits were increased.
  • Balanced competing client interests.
  • Achieved results within 6 months.
  • Clarified terms.
  • Achieved 38% higher success rates.
  • Achieved settlements within 6 months.
  • Contributed to department-wide efficiency gains of 18%.
  • Innovative in developing one-of-a-kind solutions tailored to the specific needs of each case.

Accomplishments

  • Led team investigation into method, resulting in a comprehensive action plan that resolved disputes for 18 clients.
  • Orchestrated category, which resulted in a 36% reduction in customer dissatisfaction within 18 months.
  • Collaborated across departments to resolve 5 of high-profile dispute cases, generating confidence within leadership.
  • Designed a dispute tracking system that utilized Workday, improving dispute resolution efficiency from procedure to method.
  • Maintained stakeholder relationships by providing timely, evidence-based updates, increasing trust and collaboration by 53%.
  • Decreased dispute resolution turnaround time by 31%, reducing the resolution cycle from initiative to metric.
  • Analyzed root causes of disputes, decreasing repetitive escalation cases by 50% within 18 months.
  • Led cross-functional efforts in resolving inter-company disputes, achieving 66% resolution rate without further escalations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recovered $6 in outstanding balances by conducting root cause analysis on complex account discrepancies within the past year.

Affiliations

  • Lions Club
  • Certified Risk and Information Systems Control (CRISC) Certification
  • American Association of Debt Arbitrators (AADA)
  • Association of Certified Fraud Examiners (ACFE)
  • National Association of Credit Management (NACM)
  • International Association of Administrative Professionals
  • American Bar Association - Dispute Resolution Section
  • American Medical Informatics Association
  • Dispute Prevention and Resolution Initiative (DPRI)
  • American Marketing Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Financial Forensics (CFF) – Ironclad Systems
  • Certified Consumer Credit Professional (CCCP) Brightline
  • Apple Certified Associate (ACA)
  • Certification in Dispute Management and Resolution (CDMR) Beacon Labs
  • Financial Industry Regulatory Authority (FINRA) Arbitration Training Cedar Works
  • Certified Financial Crimes Investigator (CFCI) Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Legal Dispute Resolution Certification Northwind

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