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Skills

  • Defect monitoring
  • Customer service
  • Test implementation
  • Project organization
  • Requirements gathering and prioritization
  • Process improvement
  • Automation knowledge
  • End-to-end UAT strategy development
  • Escalation management during UAT cycles
  • First Aid/CPR

Work Experiences

  • Conducted thorough UAT defect tracking.
  • Delivered during 2022 release.
  • Contributed to a 19% improvement in testing accuracy.
  • Chaired daily UAT status meetings.
  • Aligned procedures with requirements.
  • Coordinated the implementation of HubSpot.
  • Automated initiative tests.
  • Coordinated successful implementation across method.
  • Worked effectively with standard and framework departments on software defects and standard issues, collaborating closely to develop innovative solutions.
  • Worked with QuickBooks to identify and track defects, as well as assist developers in resolving issues by completing additional tests.

Summaries

  • Achieved a 67% decrease in testing time.
  • Balanced workloads and improved test scheduling.
  • Achieved defect-free releases over 3 sprints.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 50% improvement in test coverage.
  • Achieved up to 41% reduction in post-launch phases.
  • Attained 58% satisfaction rates from business users.
  • Achieved on-time releases.
  • Method and procedure software expertise demonstrated over 15 years of experience.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.

Accomplishments

  • Reduced UAT cycle times by 53% through process optimization and strategic test automation, enabling faster go-to-market timelines.
  • Successfully executed a UAT strategy focused on high-risk areas, reducing post-launch high-priority defects by 49% in 15 months.
  • Created a UAT defect tracking and resolution process, reducing defect turnaround time by 63% and ensuring critical defects were addressed before go-live.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced optimized defect tracking workflows, reducing duplication of effort across teams and enhancing defect reporting accuracy by 73%.
  • Enhanced UAT communication workflows by integrating JIRA, resulting in a 61% improvement in defect traceability and enabling faster resolution of critical issues.
  • Directed continuous improvement for UAT processes, yielding 18% efficiency gains in test execution time and fostering a data-driven testing approach.
  • Improved cross-department collaboration by integrating feedback loops between UAT, development, and business teams, reducing requirement misalignments by 23%.
  • Led successful UAT efforts for standard, where 8 test iterations identified and fixed 23% of reported critical business-impacting defects.
  • Authored comprehensive UAT test plans and reports that enhanced team communication across category, decreasing requirements misinterpretation by 61%.

Affiliations

  • Founding Member, Risk-Based Testing Methodologies Guild
  • Contributor, Software Testing Standardization Workgroup
  • Affiliate Member, User Centered Design Association
  • Technical Lead – Local Test Automation User Group
  • International Institute of Business Analysis (IIBA)
  • Quality Assurance Technical Advisory Board – Austin
  • International Association of Administrative Professionals
  • Subject Matter Expert, Software UAT Governing Council
  • International Software Testing Qualifications Board (ISTQB) Certified Tester
  • Contributor – Test-Driven Development (TDD) Thought Leadership Forum

Certifications

  • ISTQB Certified Tester – Foundation Level
  • Advanced UFT/QTP Certification - Tableau
  • Certified Manager of Software Quality (CMSQ)
  • Apple Certified Associate (ACA)
  • Certified Test Consultant (CTCon) - 2022
  • CP-BAT - Certified Professional in Business Analysis for Testing
  • Risk Management Professional (PMI-RMP)
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • ISTQB Certified Tester - Agile Tester

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