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Skills

  • Escalation management during UAT cycles
  • Regression testing automation
  • Process equipment
  • Project management for UAT initiatives
  • First Aid/CPR
  • Project organization
  • Data-driven decision making in testing
  • Manual test case preparation
  • Customer service
  • Performance Monitoring and Troubleshooting

Work Experiences

  • Applied data validation tests for procedure system.
  • Achieved system score from end-users.
  • Contributed to a 47% improvement in productivity.
  • Collaborated with QA teams.
  • Defined and coordinated the test strategy for the implementation of ServiceNow, achieving a defect-free release over 7 sprints.
  • Completed root cause analysis on failed UAT runs.
  • Contributed to a 19% improvement in testing accuracy.
  • Collaborated with product teams.
  • Created comprehensive custom UAT test suites.
  • Gathered information on integration issues and vulnerabilities and presented my findings, along with recommendations for improvement.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved a reduction of 37% through detailed root cause analysis.
  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.
  • Balanced workloads and improved test scheduling.
  • Conducted risk analysis.
  • As a UAT Test Lead, I’ve successfully trained and led global teams of 11 testers, improving UAT efficiency by 39% across 13 projects.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved framework which led to process.
  • Reduced average testing time by 29% by automating regression tests using standard, resulting in faster release cycles and on-time product delivery.
  • Implemented a robust escalation management protocol that decreased critical defect resolution time by 79%, resulting in smoother production launches.
  • Successfully executed a UAT strategy focused on high-risk areas, reducing post-launch high-priority defects by 49% in 15 months.
  • Partnered with the QA team to perform root cause analysis on test failures, identifying repeated issues and reducing recurring defects by 65%.
  • Led cross-functional UAT team, coordinating efforts to identify and resolve 5 high-priority defects, ensuring seamless system integration before framework.
  • Reduced UAT cycle times by 53% through process optimization and strategic test automation, enabling faster go-to-market timelines.
  • Optimized team-wide issue tracking and reporting processes, which decreased latency in defect rectification by 47% during mission-critical UAT cycles.
  • Facilitated stakeholder sign-off on critical UAT test cases, ensuring aligned expectations and a reduction of out-of-scope requests by 75% during system.

Affiliations

  • Lions Club
  • Test Automation Forum Participation (Denver)
  • International Software Testing Qualifications Board (ISTQB) Certified Tester
  • International Institute of Business Analysis (IIBA)
  • Jira-Specific UAT Test Community
  • Frequent Speaker for Annual Test and Quality Assurance Summit (2020/Austin)
  • National Association of Social Workers
  • Test Managers Network of Austin
  • Founding Member, Risk-Based Testing Methodologies Guild
  • International Council of Nurses

Certifications

  • Risk Management Professional (PMI-RMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • ITIL Foundation Certification
  • Certified Application Security Engineer (CASE) - Salesforce
  • Certified Public Accountant (CPA)
  • Certified Test Manager (CTM)
  • Certified Agile Tester (CAT)
  • Certified Test Consultant (CTCon) - 2022
  • ServSafe
  • CompTIA Security+

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