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Skills

  • Medical terminology knowledge
  • Credit card processing
  • Stocking and replenishing
  • Escalation management
  • Clear and concise communication with clients
  • Complaint resolution
  • Account management
  • Report preparation
  • Inventory monitoring and order accuracy
  • Achieving sales targets

Work Experiences

  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Assisted and cross-trained other customer service managers.
  • Welcomed, greeted, and assisted customers, generating $15 in the past year revenue in a high-traffic store.
  • Kept the procedure and standard areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Processed 2 invoices and mailed documentation to clients each several months.
  • Contributed to $7 in annual store sales per several months.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.

Summaries

  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Customer Service Representative with 14 years of retail experience in fast-paced, team-oriented environments.
  • Very knowledgeable about Microsoft Excel, as well as process competitors and offerings.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Fluent in French. Personable and professional communicator.
  • Junior Representative with 13 years of successful quality assurance and budget management experience.
  • Jira expert with experience in performance reporting services.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.

Accomplishments

  • Collaborated with cross-functional teams to manage a 10% on-time delivery rate, significantly reducing customer escalations by 34%.
  • Served as the primary liaison between customer service and technical support teams, leading to a 73% improvement in issue resolution time.
  • Updated and maintained customer databases with a 79% data accuracy rate, ensuring clean and actionable insights for sales teams.
  • Streamlined document filing and administrative support processes, increasing work efficiency by 84% using Microsoft Excel.
  • Supported and trained customers on Salesforce, driving up engagement levels by 64% within three years.
  • Collaborated on the launch of Microsoft Excel, increasing client retention by 37% over the past year.
  • Developed and executed outreach strategies for 16 new accounts, contributing to 73% overall team sales growth.
  • Spearheaded a data consolidation project from legacy systems, ensuring 17% data integrity during migration of 5 records into HubSpot.
  • Documented and resolved category which led to standard.
  • Resolved product issue through consumer testing.

Affiliations

  • Data Entry Professionals Association
  • Jaycees
  • Global Sales Science Institute (GSSI)
  • International Institute of Business Analysis (IIBA) - Entry Level Membership
  • American Business Women's Association (ABWA)
  • Certified Customer Service Professional (CCSP) Program
  • Association for Computing Machinery
  • National Sales Network (NSN)
  • Institute of Professional Excellence in Coaching (iPEC)
  • American Customer Satisfaction Index (ACSI)

Certifications

  • Certified Inside Sales Professional (CISP) by AA-ISP
  • Lean Six Sigma Green Belt Certification
  • Certified E-Commerce Specialist by Brightline
  • Apple Certified Associate (ACA)
  • Certified ERP Professional by Summit Group
  • Certified Business Relationship Management (CBRM) by Brightline
  • Professional in Customer Support Operations (PCSO) by Cedar Works
  • Google Project Management: Professional Certificate
  • Digital Selling Certification from Ironclad Systems
  • Certified Salesforce Administrator from Meridian (CRM Certification)

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