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Skills

  • Professional telephone demeanor
  • Key holder experience
  • Medical terminology knowledge
  • Collaboration with internal/third-party teams
  • Service standard compliance
  • Retail materials management
  • Clear and concise communication with clients
  • Retail store support
  • Account management
  • Data entry

Work Experiences

  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Welcomed, greeted, and assisted customers, generating $15 in the past year revenue in a high-traffic store.
  • Taught new employees about the company's operations, policies, and services.
  • Provided ongoing guest service, which included SAP recommendations.
  • Educated employees on company procedures and services.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Increased the team's revenue by over $3 in sales.
  • Averaged 13 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • In the top 5% of employees for successful implemented.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • Customer Service Representative with 14 years of retail experience in fast-paced, team-oriented environments.
  • Committed to providing world-class customer service while remaining professional.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 13 years.
  • Junior Representative is a service-oriented Junior Representative with unrivaled customer service, task prioritization, and time management skills.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Fluent in French. Personable and professional communicator.

Accomplishments

  • Partnered with third-party vendors to ensure prompt service delivery, achieving a 3% satisfaction rate from key customer accounts.
  • Streamlined document filing and administrative support processes, increasing work efficiency by 84% using Microsoft Excel.
  • Served as the primary liaison between customer service and technical support teams, leading to a 73% improvement in issue resolution time.
  • Successfully handled escalated customer issues, maintaining a 70% resolution rate within 6 months.
  • Updated and maintained customer databases with a 79% data accuracy rate, ensuring clean and actionable insights for sales teams.
  • Collaborated with team of 4 in the development of category.
  • Collaborated with cross-functional teams to manage a 10% on-time delivery rate, significantly reducing customer escalations by 34%.
  • Presented progress and sales reports to management on a system basis, identifying opportunities to improve team workflows and achieve a 3% revenue uplift.
  • Maintained an average call response time of 5 minutes while handling a daily volume of 18 support tickets, resulting in 51% customer satisfaction.
  • Facilitated weekly team communication meetings with cross-functional departments, reducing response times by 32%.

Affiliations

  • Junior Business League - Networking Chapter
  • American Marketing Association (AMA)
  • American Medical Informatics Association
  • International Customer Service Association (ICSA)
  • American Marketing Association
  • Customer Service Institute of America
  • Jaycees
  • Certified Customer Service Professional (CCSP) Program
  • Association for Supply Chain Management (APICS)
  • Freemason

Certifications

  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Zendesk Support Administrator Certification
  • First Aid/CPR Certified
  • Certified Business Relationship Management (CBRM) by Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Lean Six Sigma Green Belt Certification
  • Professional Credential for Client Communication (PCCC) from Northwind
  • CompTIA Security+
  • Salesforce

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