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Skills

  • Problem resolution
  • Continuous professional development in higher education services
  • Business Administration
  • Event planning and oversight
  • Scheduling
  • Presentation design
  • At-risk student identification
  • Developing peer mentoring programs
  • Staff management
  • Counseling process optimization

Work Experiences

  • Achieved a 49% reduction in waiting time.
  • Collaborated with HR on professional development programs.
  • Achieved results over two years.
  • Intervened between Student Services Supervisors during arguments and diffused tense situations using process improvement and quality assurance.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Automated manual scheduling systems, reducing administrative workload by 52% and allowing staff more time to focus on student needs.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Chaired procedure committee on student wellness, developing and launching campaigns centered on mental and physical well-being, improving participation in wellness initiatives by 51%.
  • Achieved a 43% improvement in overall student response rate.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Accomplished professional with hands-on experience in budget management.
  • Student Services Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Student Services Supervisor.
  • Within Miscellaneous, senior Student Services Supervisor and outstanding performer in performance reporting and project management.
  • Accomplished supervisor with a range of skills in student conflict mediation, academic advising, and resource management. Successfully reduced formal complaints by 45% and increased student retention by initiating new support frameworks.
  • Student Services Supervisor with 13 years of successful stakeholder engagement and team leadership experience.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Led multi-campus coordination efforts, standardizing student services procedures across 10 locations, leading to a 59% improvement in service consistency.
  • Introduced career mentorship programs in collaboration with local professionals, increasing student job placement by 50% post-graduation.
  • Authored and implemented a new operations manual for student workers, improving compliance and service accuracy by 47%.
  • Successfully managed 10 student service events annually, consistently rated above 73% on student satisfaction surveys.
  • Redesigned the student complaint resolution process, reducing resolution timeframes by 65% and improving student satisfaction ratings by 19%.
  • Enhanced campus event coordination, improving overall student attendance by 22% by leveraging social media outreach and peer marketing strategies.
  • Implemented an online student feedback platform, facilitating prompt issue resolution and improving overall satisfaction by 46%.
  • Secured partnerships with local businesses and non-profits, expanding internship placements for students by 10% over 6 months.
  • Reduced administrative backlog by implementing Microsoft Excel, improving service outcomes for students by 57%.
  • Trained and supervised a team of student employees, optimizing their work output and improving daily operational efficiency by 31%.

Affiliations

  • American College Health Association (ACHA)
  • Global Community for Academic Advising (NACADA) - metric
  • Council for the Advancement of Standards in Higher Education (CAS)
  • Jaycees
  • American Society of Safety Professionals
  • National Institute for the Study of Transfer Students (NISTS)
  • International Education Association (IEAI)
  • Student Leadership Programs Association (SLPA)
  • Society of Women Engineers
  • Rotary International

Certifications

  • Student Mental Health and Wellbeing Certification
  • Higher Education Professional Certificate from framework
  • Certified Online Learning Facilitator (COLF) by Brightline
  • Certified Career Services Provider (CCSP)
  • Graduate Certificate in Higher Education and Student Affairs (HESA)
  • Salesforce
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Student Success Coach (CSSC)
  • Certified Higher Education Adviser (CHEA)

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