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Skills

  • Customer retention strategies
  • Territory management
  • Analytical problem solver
  • Customer needs assessment
  • Increasing market share
  • Customer onboarding improvements
  • Sales processes
  • Sales quota attainment
  • Time management and prioritization
  • Presentation and public speaking skills

Work Experiences

  • Implemented new inventory management procedures that reduced product theft by 14% in three years.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Increased sales revenues to $7 for framework services by utilizing effective negotiating skills.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Hired, supervised, and coached 13 employees on sales strategies to maximize performance.
  • Had weekly meetings with Middle Market Accounts Territory Managers to figure out how to get around sales roadblocks.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.

Summaries

  • Achieved impressive account growth.
  • Achieved strong retention outcomes across the Southeast.
  • Successful Sales Manager with 10 years of experience in developing and increasing category sales.
  • Middle Market Accounts Territory Manager is a multi-talented Middle Market Accounts Territory Manager who is consistently rewarded for planning and operational improvements.
  • Award-winning Territory Manager recognized for driving 63% increase in account retention while maintaining profitability through excellent client management.
  • Middle Market Accounts Territory Manager with 4 years of successful vendor management and strategic planning experience.
  • Accomplished sales leader.
  • Strengths in workflow optimization and stakeholder engagement backed up by Miscellaneous training.
  • Clear understanding of process improvement and team leadership as well as performance reporting training.
  • Expert in boosting revenue and sales while increasing productivity and customer satisfaction.

Accomplishments

  • Analyzed customer pain points through rigorous needs assessments, adding customized solutions that improved satisfaction rates by 50%.
  • Received Excellence Award for consistently exceeding customer onboarding and satisfaction KPIs by 44%, over a one year period.
  • Collaborated with marketing and product teams to launch region-specific campaigns that increased lead generation by 40%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully negotiated multiyear contracts with 6 middle market clients, generating long-term revenue forecasts totaling $15.
  • Led efforts to diversify sales channels, successfully securing 6 new client partnerships in Seattle, growing revenue by $17.
  • Achieved ITIL for territory management excellence, enhancing approaches that led to a 23% reduction in churn rates.
  • Documented and resolved process which led to system.
  • Spearheaded customer journey mapping initiatives leading to a 67% increase in account retention and loyalty across an expanded region.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Human Resource Management
  • American Marketing Association (AMA) – Middle Market Division
  • Sales Management Association (SMA)
  • American Marketing Association
  • Project Management Institute
  • International Association of Business Communicators (IABC)
  • International Association of Administrative Professionals
  • American Small Business Association (ASBA)
  • Digital Marketing Institute (DMI) – Sales Innovation Series
  • Certified Sales Leadership Forum (CSLF) – Middle Market Track

Certifications

  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Financial Planning & Analysis Professional (FP&A) by AFP
  • Certified Business Analysis Professional (CBAP)
  • Certified International Sales & Marketing Manager (CISMM) by International Federation of Training and Development Organizations
  • APICS Certified Supply Chain Professional (CSCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Certificate in Market & Sales Analytics from Northwind
  • Certified Key Account Manager (CKAM) from Strategic Account Management Association (SAMA)
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

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