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Skills

  • Operational improvement
  • Root cause analysis
  • Business operations
  • Budgets
  • Effective escalation of complex technical problems
  • Coordination with vendors for warranty services
  • Regulatory compliance
  • Monitoring system health using process
  • Data backup and recovery processes
  • Drive optimization for hard disk and SSDs

Work Experiences

  • Efficiently troubleshot and repaired category equipment to reduce company costs and increase productivity.
  • Was in charge of maintenance and was responsible for handling chemicals and solutions in a safe manner.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved restoration in 59% of all cases.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Collaborated with IT administrators on upgrading the physical network infrastructure, increasing bandwidth availability by 83%.
  • Achieved 40% faster resolution times.
  • Developed detailed maintenance schedules to extend the life of category equipment.
  • Oversaw the delivery of standard project by framework team, which resulted in standard.
  • Customers were given an explanation of the diagnostic findings as well as repair or service options.

Summaries

  • High-volume service call management experience with a focus on quality and efficiency.
  • Achieved a 35% reduction in repair times.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Boasted a 69% success rate.
  • Detail-oriented Service Tech with a track record of thoroughly testing and evaluating Power BI in order to provide prompt solutions.
  • Dynamic Service Technician seeking a PC Technician Intern position in which to apply preventive maintenance skills and a proven track record of resolving emergency service issues.
  • Collaborative PC Technician Intern experienced in assisting with the deployment of HubSpot system updates, ensuring smooth transitions with minimal user disruptions.
  • Adept PC Technician Intern with hands-on experience configuring monitoring systems like standard, reducing machine failure rates through proactive diagnostics.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Collaborative PC Technician Intern.

Accomplishments

  • Developed comprehensive documentation for Workday installation and troubleshooting processes, improving team efficiency and training consistency.
  • Reduced unnecessary ticket escalations to senior technicians by 44% through improved Level 1 support trainings.
  • Performed hardware diagnostics and repairs on site and remotely, resolved 5% of issues on first contact.
  • Collaborated with IT department to conduct routine audits of over 9 workstations, identifying and resolving hardware issues ahead of downtime.
  • Coordinated the upgrade of legacy systems across human resources workstations, boosting performance by 67% while adhering to budget constraints.
  • Documented and resolved program which led to category.
  • Repaired and upgraded hardware on over 13 client systems, improving overall system stability and prolonging equipment life cycle by 45% months.
  • Optimized workstation clutter by organizing cable setups and improving airflow, leading to 81% better system cooling performance.
  • Used relevant software to track and monitor inventory levels of spare parts, reducing hardware shortage incidents by 53%.
  • Improved ticket resolution efficiency by 50% after streamlining communication between departments and documenting recurring issues.

Affiliations

  • Affiliated with the National Technical Honor Society, recognized for academic excellence in IT support and system repair.
  • Active participant in TechSoup's Nonprofit IT Organization, offering remote technical support to nonprofit agencies.
  • Association for Computing Machinery
  • Active participation in TechWeek events, discussing innovations in preventive maintenance strategies for desktop and laptop computers.
  • Member of the International Association for Computer Information Systems, keeping up with trends in diagnostic tools and system improvements.
  • Joined local IT Meetup Group, regularly solving hardware and software issues for collaborative members.
  • Society of Women Engineers
  • Member of Systems Administrators Guild, addressing participation in network upgrade workshops to enhance systems' bandwidth.
  • Engagement with CompTIA IT Fundaments Group, focusing heavily on building foundational hardware repair skills.
  • Volunteer lab assistant at standard IT Department, offering technical support and computer system maintenance services.

Certifications

  • CompTIA A+ Certification
  • Google Certified Professional Cloud Architect
  • Certified Desktop Support Technician (CDST)
  • CompTIA A+ Technician
  • Google IT Support Professional Certificate
  • HDI Technical Support Professional
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Certified Public Accountant (CPA)
  • Certified Network Computer Technician (CNCT)
  • Certified Information System Auditor (CISA)

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