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Skills

  • Business Development
  • MS Office
  • Sales and marketing
  • Business Planning
  • Budgets
  • Negotiation
  • Relationship development
  • Problem resolution
  • Employee Engagement Strategies
  • Data-driven decision making

Work Experiences

  • Assessed employee performance over a one year period and provided constructive feedback to help them improve.
  • Achieved a Excellence Award for outstanding operational management.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across system calendars and programs.
  • Achieved annual savings of $5.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Welcomed new members and established and updated memberships in Summit Group procedure programs.
  • Identified program areas in need of improvement and implemented initiative program, resulting in a 16% increase in productivity.
  • Increased productivity by 2% while lowering staffing and operational costs.

Summaries

  • Competent offerings, pricing, and market positioning, as well as demonstrated HubSpot expertise.
  • Bringing 12 years of industry experience to Harbor & Co., and ready to take on a challenging, growth-oriented role.
  • Dedicated to providing high-quality services and products.
  • Center Administrator is a multi-talented Center Administrator who is consistently rewarded for planning and operational improvements.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Workflow optimization, stakeholder engagement, and project management are all well-trained.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.

Accomplishments

  • Achieved a 27% reduction in operating costs by identifying operational inefficiencies and implementing targeted cost-control measures.
  • Developed and implemented training curriculum for staff, leading to a 74% improvement in overall process knowledge within one year.
  • Enhanced vendor contract negotiations, reducing procurement costs by 53% while improving supplier service levels.
  • Transitioned center's scheduling software to Tableau, improving process efficiency by 66% and minimizing errors.
  • Presented quarterly performance reviews to key stakeholders, maintaining transparency and receiving feedback for continued business improvements.
  • Improved resource allocation by developing a centralized booking system that saved 18 hours of managerial overhead monthly.
  • Introduced data-driven decision-making in day-to-day operations, reducing material waste by 55% in the facility.
  • Achieved ITIL for the facility, ensuring compliance with initiative while boosting operational prestige.
  • Reduced employee turnover by 20% after revamping employee retention and development strategies, contributing to increased long-term productivity.
  • Implemented system for tracking and managing facility maintenance requests, leading to 13 fewer unresolved issues over 6 months.

Affiliations

  • Society for Human Resource Management (SHRM)
  • Freemason
  • Project Management Institute (PMI)
  • International Association of Administrative Professionals
  • Healthcare Information and Management Systems Society (HIMSS)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • National Association of Health Services Executives (NAHSE)
  • Facility Management Association of America (FMAA)
  • International Council of Nurses

Certifications

  • Incident Investigation and Root Cause Analysis by initiative
  • Lean Facility Management Certification by framework
  • Certified Facility Manager (CFM) by International Facility Management Association (IFMA)
  • Center Management & Operations Professional (CMOP) by metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Service Manager (CCSM) by Customer Service Institute of America
  • Managing Stakeholders in a Project Environment by procedure
  • Salesforce
  • CompTIA Security+
  • Vendor Relationship Management Certificate by process

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