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Skills

  • Automation of routine tasks using framework
  • Cross-functional team collaboration
  • Supervision
  • End-user support and troubleshooting
  • Technical documentation
  • Cybersecurity awareness
  • Program installations
  • Hardware failure diagnosis
  • Legacy system upgrades
  • Cloud resource cost management

Work Experiences

  • Identify, troubleshoot, and resolve hardware, software, and other network and system issues, as well as replace any defective components.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Built effective relationships with vendors to ensure timely procurement of replacement hardware, reducing downtime by 13 hours.
  • Was in charge of server infrastructure, quality assurance, staging, and production systems.
  • Assumed primary responsibility for diagnosing hardware failures.
  • Planned and implemented framework system hardware and software upgrades, which resulted in metric.
  • Had an excellent attendance record and was always on time for work.
  • Increased infrastructure availability through enterprise-wide planning, extensive testing, efficient implementation, and comprehensive support.
  • Achieved audit success with zero errors.

Summaries

  • Collaborated with security teams.
  • Adept at handing large-scale server management, optimizing performance for both onsite and remote systems while ensuring compliance with Six Sigma.
  • Collaborated with senior administrators.
  • Collaborated with security teams to identify and patch 4 system vulnerabilities, leading to a risk reduction of 70%.
  • Clear understanding of data analysis and quality assurance as well as vendor management training.
  • Strengths in risk assessment and performance reporting backed up by Computers Software training.
  • In large-scale distributed network environments, certified in PMP and Scrum Master for 15 years.
  • Configured and deployed system updates.
  • System Administrator Intern is a multi-talented System Administrator Intern who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Resolved network connectivity issues in real-time for 16 users, ensuring consistent access to business-critical applications.
  • Monitored real-time performance metrics using method, supporting decision-making for system scalability and future resource requirements.
  • Used ServiceNow to monitor system loads and improve server uptime by 50%, ensuring seamless business operations.
  • Developed tools to automate routine IT tasks using method, reducing overall downtime by 49% compared to prior years.
  • Authored technical documentation to streamline onboarding for new IT staff, reducing training ramp-up time by 10 weeks.
  • Collaborated on provisioning virtual machines for metric, achieving 65% resource utilization across the infrastructure.
  • Provided detailed technical support to end-users, configuring systems and reducing support ticket volume by 43% over 3 of months.
  • Developed automated scripts that reduced system maintenance time by 26%, freeing time for more strategic projects.
  • Led a knowledge-sharing initiative that improved team awareness of common security vulnerabilities, resulting in a reduction in incident reporting by 60%.
  • Supported firewall configuration efforts, preventing a potential procedure security breach and enhancing the organization's cybersecurity posture.

Affiliations

  • Volunteered with the Free Software Foundation (FSF)
  • Member of the User Experience Professionals Association (UXPA)
  • Participant in DevOps meetups sponsored by HashiCorp alongside tech professionals
  • Association of Information Technology Professionals
  • Affiliate of the Security BSides community as an intern-level supporter
  • Affiliated with the VMware User Group (VMUG)
  • Member of the League of Professional System Administrators (LOPSA)
  • Participant in security-focused meetups organized by the Cyber Security Forum Initiative (CSFI)
  • IT student member of the ISACA (Information Systems Audit and Control Association)
  • International Council of Nurses

Certifications

  • ITIL v4 Foundation Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Apple Certified Associate (ACA)
  • Certified Linux Administrator (CLA)
  • CompTIA Server+
  • First Aid/CPR Certified
  • Certified Kubernetes Administrator (CKA)

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