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Skills

  • B2B account management
  • Customer relations
  • Lead generation strategies
  • Revenue generation
  • Service agreements
  • Industry trend analysis
  • Network development
  • Account retention strategies
  • Retention strategies
  • Partnership development

Work Experiences

  • Achieved this for 6 consecutive quarters.
  • Acquired 14 new customers, resulting in 4% revenue for the team.
  • Advocated for product updates based on user feedback.
  • Collaborated closely with cross-functional teams, including marketing and product, to drive promotional initiatives that increased product adoption by 35% over 6 months.
  • Added $2 to annual revenue.
  • Managed Adobe Creative Suite inventory to improve sales pitches and closed more than 15 sales in two years.
  • Collaborated with cross-functional teams.
  • Achieved $7 in transactions annually.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Assisted customers throughout the sales process, as well as during product setup and use.

Summaries

  • Customer service, research, and conflict resolution skills are all excellent.
  • Achieved a 85% uptick in qualified leads.
  • Customers have increased by 16%, and new sales revenue has increased by more than $5.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Merchant Account Executive with over 5 years of experience.
  • Upselling products to increase overall sales is a skill, and Salesforce is a skill.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and data analysis and quality assurance.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.

Accomplishments

  • Generated $2 in annual new business by leading acquisition efforts focused on high-value merchant accounts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Directed post-sales account management for 15 key IB&M sectors, elevating customer satisfaction ratings to 73% over 2017.
  • Developed multi-channel sales strategies that resulted in a 74% growth in overall account volume within 2024.
  • Consistently achieved 59% growth in monthly sales revenue, while maintaining high customer satisfaction metrics.
  • Documented and resolved procedure which led to program.
  • Reduced client transaction fees by an average of $16 per year through strategic pricing negotiations and contract terms.
  • Initiated and closed $16 in deal volume for new payment processing accounts through a data-driven, consultative sales approach.
  • Reactivated dormant merchant accounts through a targeted outbound campaign, adding $7 in monthly recurring revenue.
  • Resolved product issue through consumer testing.

Affiliations

  • American Medical Informatics Association
  • Payment Card Industry Security Standards Council (PCI SSC)
  • International Association of Administrative Professionals
  • Risk Management Association (RMA)
  • Young Presidents’ Organization (YPO)
  • American Marketing Association (AMA)
  • FinTech Women Network
  • Association for Financial Professionals (AFP)
  • International Association of Professional Salesmen (IAPS)
  • Society of Women Engineers

Certifications

  • Project Management Professional (PMP)
  • Digital Payments Professional Certificate - Payments Canada
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce Administrator Certification
  • CompTIA Network+
  • Executive Leadership in Sales Program Certification - system
  • Certified Public Accountant (CPA)
  • FinTech Professional Certificate - Massachusetts Institute of Technology (MIT)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)

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