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Skills

  • MS Office
  • Account retention strategies
  • Strategic planning
  • Scheduling understanding
  • Product promotions
  • Market research
  • Problem resolution
  • Client Satisfaction Improvement
  • B2B account management
  • Sales team leadership

Work Experiences

  • Acquired 14 new customers, resulting in 4% revenue for the team.
  • Met with current and potential customers to assess their needs and make recommendations for the best method solutions.
  • Achieved a 52% drop in chargebacks.
  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • Achieved a 78% faster sales cycle among new hires.
  • Achieved average savings of $5 in transaction fees.
  • Achieved a 25% drop in disputes.
  • Boosted transaction approval rates by 68%.
  • Achieved results within 2017.
  • Achieved $7 in transactions annually.

Summaries

  • With a background in marketing and sales of 11 products by informing customers of product benefits, strategic planning and client relations, enthusiastic sales expert with a background in marketing and sales of 10 products by informing customers of product benefits, client relations and project management.
  • Customers have increased by 16%, and new sales revenue has increased by more than $5.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 85% uptick in qualified leads.
  • Upselling products to increase overall sales is a skill, and Salesforce is a skill.
  • Bringing 9 years of experience in this field.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • 17 years of entrepreneurial experience in framework and metric sales.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Resolved product issue through consumer testing.
  • Executed personalized sales outreach for dormant accounts, reactivating 72%, driving additional $4 MRR for Summit Group.
  • Generated $2 in annual new business by leading acquisition efforts focused on high-value merchant accounts.
  • Documented and resolved procedure which led to program.
  • Initiated and closed $16 in deal volume for new payment processing accounts through a data-driven, consultative sales approach.
  • Trained and mentored 15 junior sales executives, fostering an environment of continuous learning and development within the team.
  • Reduced client transaction fees by an average of $16 per year through strategic pricing negotiations and contract terms.
  • Developed and implemented tailored payment solutions for over 18 clients, which increased revenue by 68% within one year.
  • Led cross-functional teams in the deployment of new payment technologies, reducing dispute resolution times by 69%.
  • Improved high-value customer retention from 53% to 26% within three years through continuous engagement and feedback loops.

Affiliations

  • Rotary International
  • American Marketing Association
  • Global Electronic Business Leadership Network (GEBLN)
  • American Marketing Association (AMA)
  • Professional Association for Customer Engagement (PACE)
  • Merchant Acquirers' Committee (MAC)
  • Freemason
  • Institute for Sales Excellence (ISE)
  • Payment Card Industry Security Standards Council (PCI SSC)
  • Association for Supply Chain Management (APICS)

Certifications

  • Project Management Professional (PMP)
  • Visa Certified Payment Professional - Visa Training Solutions
  • Certified Fintech Professional (CFP) - The Digital Banking Academy
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Analytics Advanced Certification
  • Apple Certified Associate (ACA)
  • Digital Payments Professional Certificate - Payments Canada
  • SHRM Certified Professional (SHRM-CP)

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