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Skills

  • Relationship development
  • Employee engagement tracking
  • Budgeting and cost control
  • Lean manufacturing principles
  • Project organization
  • Employee retainment strategies
  • Communications
  • Conflict resolution and mediation
  • Performance corrective action planning
  • Leadership and team management

Work Experiences

  • Addressed non-compliance across 16 sites.
  • Applied lean management techniques to production processes.
  • Devised and coordinated metric and initiative strategic plans, resulting in a $16 increase in sales revenue within the past year.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved overall team performance gains of 43%.
  • Achieved cost savings of $6 for metric.
  • Educated customers about promotions to increase sales.
  • Taught newly hired Frontline Performance Leaders how to upsell using strategic planning and stakeholder engagement, boosting job expertise within one year.
  • Acknowledged top performers monthly.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.

Summaries

  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Frontline Performance Leader with 9 years of successful workflow optimization and vendor management experience.
  • Frontline Performance Leader with 12 years of experience supervising employees in metric environments.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Willing to put strategic planning knowledge to work for a well-established company in the Miscellaneous sector.
  • Within Miscellaneous, senior Frontline Performance Leader and outstanding performer in team leadership and stakeholder engagement.

Accomplishments

  • Reduced customer complaints by 52% by leading daily stand-up meetings focused on real-time issue resolution and communication with customer service teams.
  • Trained and onboarded 4 new team members, integrating them into the workflow quickly and ensuring minimal impact on production timelines.
  • Facilitated regular team-building activities that improved workplace morale, decreasing voluntary turnover by 83% over 13 months.
  • Enhanced operational workflow by analyzing existing bottlenecks and implementing process improvements that led to a 20% increase in productivity.
  • Collaborated with supply chain and procurement teams to consolidate vendor contracts, saving 51% on material costs annually.
  • Achieved on-time delivery of critical orders by reassigning production priorities during peak demand periods, meeting Salesforce deadline requirements.
  • Streamlined data reporting systems to give leadership timely access to key performance metrics, improving decision-making speed and accuracy by 20%.
  • Worked closely with product development teams to incorporate frontline feedback, resulting in a 37% improvement in product satisfaction scores.
  • Collaborated with team of 7 in the development of initiative.
  • Conducted root cause analysis on recurrent production delays, leading to the development of new protocols that cut downtime by 7 hours monthly.

Affiliations

  • Global Association for Continuous Improvement (GACI)
  • Lean Enterprise Institute
  • World Automation Association
  • Society for Human Resource Management (SHRM)
  • Society of Manufacturing Engineers (SME)
  • Performance Management Institute (Portland)
  • American Society of Safety Professionals
  • Quality Council of Team Leaders
  • Association for Supply Chain Management (APICS)
  • Six Sigma Certification - Lean Focus (2017)

Certifications

  • Change Management Practitioner Certification - Beacon Labs
  • Root Cause Analysis & Corrective Action Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Train-the-Trainer (TTT) Certification
  • Certified Public Accountant
  • Certified Agile Leadership (CAL)
  • Certified Professional in Talent Development (CPTD)
  • CompTIA Security+
  • Certified Six Sigma Black Belt (CSSBB)
  • Apple Certified Associate (ACA)

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